Field Technician VI
Company: SPECTRUM
Location: Astoria
Posted on: January 19, 2023
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Job Description:
Under minimal supervision, perform basic to complex
installation, troubleshooting & repair of video, internet, & phone
services from tap to CPE or other demark locations for residential
fiber & commercial customers. Test & repair network hardware for
commercial & internal services within Charter Facilities. Provide
exceptional service to customers & reps ensuring Charter services
interface as expected with business systems. Coordinate with
customer site management for physical site surveys & conduct
surveys on as needed basis. Complete Home Security survey, install
& service Home Security services & equipment.
MAJOR DUTIES & RESPONSIBILITIES
Perform basic to complex installation & troubleshooting & repair
coax & fiber based phone, internet or video services in commercial
environments from tap to CPE; includes all necessary wiring of
interior & exterior equipment in the forward & return signal path
of CPN
Survey, install & maintain Wi-Fi Network products including
routers, gateway servers, Ethernet switches, & wireless access
points & other components within fiber-based customers.
Perform all work necessary to conform to quality, security & safety
control guidelines (includes compliance with OSHA & FCC, &
procedures outlined in SCTE Fiber & Coaxial Constructions Practices
Manual, CPNIQ, TQA, NEC, NESC, other Installation, Technical
Operations, Safety Manuals & Employee Handbook
Interact with business customers & their reps, demonstrating an
understanding of & regard for unique priorities of business
clients. Work with technical support personnel to diagnose &
correct service issues
Respond to equipment failures, troubleshoot & repair equipment
while communicating with customer
Recognize & escalate to supervisor persistent service problems or
other observed factors that could impact relationship between
Charter & customer
Educate customer on proper use of services and equipment &
availability of online help options
Follow security procedures to prevent any unauthorized services
Assist in providing mentoring to Field Tech V & non-commercial
focused members of the Field Operations teams
Utilize & demonstrate proficiency with tasks, tools, test equipment
& information that enhance business results, including DWDM & CWDM,
light meter & OTDR test equipment. Assist ISP & ROC representatives
in advanced troubleshooting of complex networks
Maintain accurate records including time worked, daily logs & gas
sheets as required; properly record all required information on
data devices and/or work orders
Operate communications device in accordance with company
policies
Operate a company vehicle in a safe & responsible manner; clean,
maintain, stock & secure assigned vehicle & equipment, in
accordance with company policies
For applicable systems: perform repair & maintenance on voice
systems; installing, uninstalling & reconnecting NEU devices &
backup powering; initiating DHCP script
Perform post installation testing of optical circuits
Provide field support & implement large multi-site projects to
simplify the customer's experience, working in alignment with
SDMs
Test & repair network hardware for internal services within Charter
facilities
Configure edge devices using a laptop for optical installations
Test network connectivity post construction
Adhere to industry specific, local, state & federal regulations as
applicable
Support optical connections at co-location carrier data hotels &
cell service back-haul
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills/Abilities/Knowledge
Ability to read, write & speak the English language to communicate
with employees, customers & suppliers, in person, on the phone & by
written communications in clear, straight-forward & professional
manner
Advanced understanding of TCP/IP stack & associated abstraction
layers
Advanced knowledge of network designs, network architectures &
network topologies
Ability to use the following hand tools: electric drills, hammers,
wrenches, screwdrivers
Ability to walk over all types of terrain in all weather, while
carrying tools & equipment, including gaffs, ladders & fully loaded
tool belts
Ability to safely use weight-bearing equipment (such as gaffs,
safety harness & ladders) within the maximum weight limitations
Basic knowledge using software tools to support the current
operations
Knowledge in basic network devices & network appliances
Ability to accurately measure distances, using tapes or other
measuring devices
Ability to carry, climb & operate extension ladder (approx. 32 ft &
90 pounds)
Ability to climb poles using gaffs, hooks & climbing belt as
needed
Ability to differentiate between different sizes & colors of
wires
Ability to make cable connections in tight spaces by bending,
reaching, twisting
Ability to operate appropriate computer or test equipment
associated with position, e.g. signal level meters, ohm meters,
light meters, fusion splicer, DWDM, CWDM etc.
Ability to perform job from high places, i.e. poles & roofs
Ability to work while standing 50-70% of time
Ability to work with small components & wires to make cable
connections
Ability to use handheld communication devices & applications
Ability to use personal computer & software applications
Experience in complex, structure cabling jobs including
interior/exterior Cat5/Cat6 cabling installation
Experience in programming & installing routers, Internet gateway
services, Layer2/3 Ethernet switches & wireless access points in
commercial environments
Certifications and/or Licenses
Valid driver's license with satisfactory driving record within
Company required standards
Education
High School Diploma or equivalent work experience
Related Work Experience # of Years
IP networking experience 3+
Field Tech V experience 1+
Installation & repair of WAN/LAN & WAP related equipment
experience
Completion of appropriate Charter University Training according to
the Broadband Technician Career Path Training Matrix, or
equivalent
PREFERRED QUALIFICATIONS
Technical knowledge of company product/services
Industry and vendor specific certifications & training (NCTI,
SCTE)
CCENT - Cisco Certified Entry Networking Technician
CCNA (SP) - Cisco Certified Network Associate (Service
Provider)
WORKING CONDITIONS
This position works face-to-face with customers
Work indoors in confined space, poorly ventilated areas, i.e.
attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets & cleaning
solutions
Work outdoors in all kinds of weather & at all times of day or
night
Work performed near power lines & electricity
Work performed at various heights above ground on telephone/power
poles
Work/travel in inclement weather
May be required to work on-call rotation as business needs
dictate
May be required to work overtime as business needs dictate
Ability to work weekends or second shift as business needs
dictate
Work in commercial or factory type environments
TCBBR
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
The pay for this position has a salary range of $24.30 to $53.40.
The actual salary offer will carefully consider a wide range of
factors, including your skills, qualifications, experience and
location. Also, certain positions are eligible for additional forms
of compensation such as bonuses.
Keywords: SPECTRUM, Hillsboro , Field Technician VI, Professions , Astoria, Oregon
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