NOC Analyst

Company: LeadStack, Inc.
Location: Hillsboro
Posted on: March 28, 2020

Job Description:

Title NOC Analyst Location Hillsboro, OR Duration 6+ Months Contract Job Description Minimize downtime by playing a critical role in the incident management process as an Incident Commander Drive improvements to our incident and operating playbooks with better processes and resources. Control and coordinate IT Infrastructure changes performed simultaneously by multiple engineers Manage and maintain monitoring of corporate IT infrastructure (servers, storage, applications, network) Closely partnering and collaborating with stakeholders, internal teams, and vendors to maintain business continuity Troubleshoot and perform systems, storage and network analysis for usage monitoring and capacity trending to ensure service quality Actively participate in IT Site Reliability team discussions and express your ideas openly Help onboard and ramp up new members of the team Deliver on project milestone commitments and deadlines that are often set by your managers and senior members of the team Automate repetitive manual tasks and processes Manage tickets related to incidents, system(s) diagnosticstroubleshooting and networksystem upgrades Incident Commanders occasionally available on-call as Duty Manager to lead high severity incidents Required Experience 3 - 5 years of experience in a 24x7 high availability environment managing incident and change management, including Systems, Networks, and Monitoring BS or MS in Computer Science or equivalent experience Ability to lead high severity incidents by establishing impact, evaluate resolution scenarios, make decisions based on inputs from Subject Matter Experts, and formulate impact on both technical and business language Strong written and verbal skills to communicate complex technical information effectively to the business partners and leadership Outstanding ability to problem-solve, influence others, and manage relationships Experience and understanding of ITIL framework, specifically Incident and Change Management Experience with using and managing the monitoring of IT Infrastructure and Applications Solid knowledge of the concepts of cloud computing, like AWS, and its core services Excellent network switch and route troubleshooting background Experience with high-performance, high-availability wired and wireless networks Ability to quickly diagnose problems on Hosted and Cloud-based Windows and Linux OS servers with standard tools (log files or application errors) Exposure to virtualization technologies, like VMware experience troubleshooting using VMware vCenterPandoLogic. Keywords: NOC Analyst, Location: Hillsboro, OR - 97129

Keywords: LeadStack, Inc., Hillsboro , NOC Analyst, Professions , Hillsboro, Oregon