Professional Services Systems Engineer

Company: StepUP IT Services, LLC
Location: Eugene
Posted on: May 14, 2025

Job Description:

Greetings! StepUP IT Services, LLC, is a Managed Service Provider (MSP) based in Eugene, OR that is committed to excellence in service that supports the success of our clients, and in return the success of StepUP IT and its employees.? We do this by hiring those who share our core values and exercise Integrity, Teamwork, Dedication, Innovation and Fun.? We call it the IT DIF.
Department: Operations - Onsite Reports To: Chief Operations Officer Work Hours: 40-42.5 hours per week (Monday - Friday, 7:45 AM - 5:00 PM), occasional weekends, after-hours, and on-call rotation
Company OverviewStepUP IT Services, LLC is a leading Managed Services Provider (MSP) dedicated to technology alignment, strategic planning, and business transformation through IT solutions. Based in Eugene, OR, our team consists of vCIOs, managers, engineers, technicians, and administrators, all committed to delivering world-class customer service and technical excellence.
Position SummaryAs a Professional Services Systems Engineer, you will take on senior-level technical projects, overseeing the architecture, implementation, and optimization of complex IT infrastructure and cloud solutions. You will serve as a trusted advisor, solving high-level technical challenges, ensuring operational excellence, and leading enterprise-scale IT projects from initiation to completion.This highly technical and strategic role requires expertise in modern IT infrastructure, cloud solutions, networking, automation, and security, along with strong problem-solving and client-facing skills. You will be expected to drive innovation, mentor junior engineers, and collaborate with clients and internal teams to build high-performance, scalable, and secure IT environments.
Key ResponsibilitiesTechnology Architecture & Project Leadership:

• Lead end-to-end enterprise IT projects, ensuring successful implementation within defined scope, timeline, and budget.
• Define project objectives, risk assessments, and implementation strategies in collaboration with stakeholders.
• Design, implement, and optimize high-availability infrastructure and hybrid cloud environments.
• Create technical documentation, diagrams, and project roadmaps for complex deployments.
• Ensure full compliance with security policies, industry standards, and regulatory requirements.Network & Infrastructure Engineering:
  • Architect, deploy, and maintain advanced networking environments, including multi-site configurations, SD-WAN, VLAN segmentation, and high-speed routing.Cloud & Virtualization:
    • Design and manage large-scale cloud deployments on Microsoft Azure and Microsoft 365, ensuring seamless integration and scalability.
    • Lead Microsoft Cloud migration projects, from planning to execution and post-migration optimization.
    • Deploy, secure, and manage Azure Virtual Desktop (AVD), hybrid cloud environments, and on-premises cloud solutions.Security, Compliance & Disaster Recovery:
      • Define and enforce cybersecurity policies, vulnerability management, and SIEM implementation.
      • Configure firewalls, access controls, multi-factor authentication (MFA), and endpoint security solutions.
      • Develop comprehensive disaster recovery (DR) plans, including failover testing, business continuity strategies, and ransomware mitigation.Technical Leadership & Collaboration:
        • Serve as a technical escalation point for complex troubleshooting and enterprise IT challenges.
        • Mentor and support L1-L3 engineers, promoting a culture of knowledge sharing and continuous improvement.
        • Provide strategic insights on emerging technologies, industry trends, and best practices for IT modernization.
          
          Required Qualifications
          • Minimum 10 years of experience in IT infrastructure engineering, MSP, IT project delivery, or enterprise IT operations.
          • Expert-level hands-on experience with:
            • Windows Server & Client OS
            • PowerShell/Scripting for automation
            • Microsoft Azure & cloud architecture
            • Microsoft 365 (Exchange, Teams, SharePoint, security policies)
            • Active Directory Management & hybrid identity solutions
            • Enterprise-grade firewalls, switching, and routing
            • SAN/storage solutions & high-availability systems
            • Server hardware, virtualization (Hyper-V, VMware, Proxmox)
            • Backup technologies & disaster recovery strategies
            • Certificate Services & encryption
            • Strong analytical, troubleshooting, and communication skills to bridge technical and business discussions.
            • Proven ability to lead projects, mentor junior engineers, and collaborate across a team.Preferred Qualifications
              • Industry certifications such as:
                • Microsoft Certified: Azure Solutions Architect Expert
                • CompTIA Security+
                • ITIL Foundation or equivalent ITSM experience
                • Experience in large-scale enterprise cloud migrations and hybrid Microsoft systems architecture.
                • Hands-on experience with SIEM, threat hunting, and cybersecurity incident response.
                • Advance scripting and automation techniques.BenefitsStepUP IT Services offers competitive benefits, including:
                  • 401(k) Retirement Plan with employer matching
                  • Comprehensive Health, Dental, and Vision Insurance
                  • Flexible Spending Account (FSA)
                  • Paid Time Off (PTO) & Sick Leave
                  • Employee Assistance Program (EAP)
                  • Internet and Phone allowance
                    
                    
                    
                    PI9148a1d1e047-37248-37641618

Keywords: StepUP IT Services, LLC, Hillsboro , Professional Services Systems Engineer, Other , Eugene, Oregon