Installation Coordinator
Company: EV Group, Inc.
Location: Hillsboro
Posted on: September 28, 2024
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Job Description:
Job Title: Installation Coordinator Reports to: Sr. Manager
Classification: Non-Exempt Summary:This position is responsible to
lead equipment installations and upgrades at customer site. Onsite
point of contact for Site Coordinators, Project Managers and
Customer Equipment Tool Owners (TO) Manufacturing Technicians (MT).
Capable of implementing detailed, complex customer installation
plans for both reliability and process qualification and sign-off.
The Installation Lead is in charge once the equipment arrives until
the equipment is signed off and all open items are completed.
Essential Duties and Responsibilities:To perform this job
successfully, the individual must be able to perform each of the
primary duties satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability
required.Leads all equipment installations and upgrades at customer
site including managing and leading all meetings pertaining to the
projects. In charge of providing status updates and daily reports
to Site Coordinator, Project Manager and CustomerResource planning
in coordination with the Project and HQ Customer Support Management
departmentDirect point of contact for Project Manager for assigned
projects.Timely and most efficient escalation, especially regarding
on-site employees, to the Installation & Support ManagerContinuous
improvement of the installations in terms of process and
scheduling, systematic data collection, evaluation, and
communication to the relevant areas. Provides a detailed lessons
learnt overview after each installation and upgrade.Able to perform
tasks and job functions with limited supervision; mentors and
provides technical assistance and training to onsite FSEs.Creates
and updates documentation for installation work and
tasks.Responsible for maintaining the check out, check in and
calibration of all specialty install tools and equipment.Provides
professional and courteous service to customers with a primary goal
of complete customer satisfaction. Recommends appropriate action
and maintain ongoing awareness of existing and potential
situations. Prepares and conducts local customer meetings and
communicates orally with customers in face-to-face, one-on-one
settings, group settings and communicate professionally by email
and telephone, as needed. Prepares and submits all required
paperwork on a timely, routine basis.Maintains all assigned
equipment logs and records promptly and thoroughly.Must be able to
travel domestically and internationally overnight, as needed, up to
20% of the time. Must possess a valid passport.This position
requires the use of EVG hired vehicles on EVG business. Individuals
must be physically capable of operating the vehicles safely,
possess a valid driver's license and have acceptable driving
privileges. Other duties, as assigned. Additional Duties and
Responsibilities:Initiates purchase orders for parts and
service.Maintains and performs repairs on company demo cleanroom
equipment.Develops and implements plans to increase productivity
through tracking equipment performance and plan uptime
improvement.Keeps informed and trained on the company's most
current systems, methods and procedures, including site
safety.Assists in planning the daily work schedule within assigned
territory to ensure completion of preventative maintenance and
remedial maintenance.Demonstrates excellent customer service skills
(foreign and domestic).Mentors and provides technical assistance
and training to less experienced personnel.Exhibits good
housekeeping practices in all work areas. Qualifications /
Education / Skills and ExperienceThis position requires an
associate degree (preferably bachelor's degree) and at least two
(2) years of experience on EVG equipment or up to 6-10 years of
experience installing/repairing semiconductor/electronic production
equipment.Advanced electromechanical troubleshooting
skills.Knowledge of quality improvement process methods and
terminology.Ability to identify and solve advanced process-related
system problems.Ability to communicate and demonstrate professional
conduct with all levels of Management, personnel, and
customers.Must have advanced PC skills. Physical Demands:While
performing duties of this job, individual is regularly required to
stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl
and lift/move up to 50 pounds. Visual acuity required. Individual
is required to use hands to finger, handle or feel objects, tools,
or controls frequently and be able to reach with hand and arms
above shoulder level occasionally.Ability to wear proper cleanroom
attire and work inside the fab/cleanroom up to 75% of the time.
This job description in no way states or implies that these are the
only duties to be performed by the employee in this position.
Employee will be required to follow any other job-related
instructions and to perform any other job-related duties requested
by any person authorized to give instructions or assignments. A
review of this position has excluded the marginal functions of the
position that are incidental to the performance of fundamental job
duties. All duties and responsibilities are essential job functions
and requirements and are subject to possible modification to
reasonably accommodate individuals with disabilities. To perform
this job successfully, the incumbents will possess the skills,
aptitudes and abilities to perform each duty proficiently. Some
requirements may exclude individuals who pose a direct threat or
significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of
knowledge, skills or abilities. PId46ddb42c292-25660-35661022
Keywords: EV Group, Inc., Hillsboro , Installation Coordinator, Other , Hillsboro, Oregon
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