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ASSOCIATE II, CREDIT

Company: First Technology Federal Credit Union
Location: Hillsboro
Posted on: June 6, 2024

Job Description:

DescriptionThe Associate II, Credit handles member servicing for credit related issues, investigates and responds to credit bureau disputes and manages credit reporting data.Primary Responsibilities:Investigate and respond to credit bureau disputes received via E-Oscar and/or submitted directly to the credit union in accordance with the FCRAAnswer in-bound calls that are related to credit bureau issues and questionsPartner directly with the credit bureaus (Experian, Equifax, TransUnion and Innovis) on dispute resolutionsCommunicate investigation results to members via phone, mail and/or emailAssist with validating the monthly credit reporting file for accuracy and integrityMaintain current knowledge of FCRA and Metro II GuidelinesIdentify gaps in department processes and procedures, recommending improvements to leadershipParticipate in department projects and initiatives as neededExperience and Education Requirement:Minimum Education: High School DiplomaMinimum 2 years' experience in the financial services industry or in a credit bureau dispute/reporting positionExperience in complaint resolution, bankruptcy, loss mitigation, foreclosure or fraud is strongly preferredGeneral understanding of loan contracts including APR, simple interest calculations and default provisions requiredBasic knowledge of financial industry regulation requirements; demonstrated understanding of the FCRA requiredAbility to read and interpret credit bureau reports is preferredDemonstrated effective time management skills and the ability to work independently or in a collaborative team environmentAbility to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality workStrong business communication skills; able to write/speak clearly and professionally for a variety of audiencesProven ability to professionally handle sensitive documentsStrong analytical, problem solving and critical thinking skills with an excellent attention to detailWorking knowledge of Microsoft Office SuiteCertification/License: N/ALocation: Hillsboro, OR 97124 (HYBRID)Target Compensation in Hillsboro, OR: $19.71 - $21.63 + annual bonusBenefits options include:Traditional medical, dental, and vision coverage401K matching up to 5% per pay periodAccrue up to 17 days of Paid Time Off your first year of employment11 paid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)What makes First Tech different? Click here to learn more!First Tech is not currently offering Visa sponsorship for this position#FTFSAM

Keywords: First Technology Federal Credit Union, Hillsboro , ASSOCIATE II, CREDIT, Other , Hillsboro, Oregon

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