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Escalation Speciality

Company: Collabera
Location: Hillsboro
Posted on: May 28, 2023

Job Description:

The position is Onsite (No Work from Home).
Position Details:
Position: Fraud & Claims Operations Representative (Customer Service Representative)
Industry: Banking/Financial Services
Job duration: 3 months (Possible Extension)
Location: Hillsboro, OR 97006 (Onsite)
Shift: Tuesday - Saturday (7 AM - 3:30 PM) OR Tuesday - Saturday (8 AM - 4:30 PM) OR Monday - Friday (11 AM - 8 PM)
Pay Rate: $19.50/hour without any additional healthcare and medical benefits
Roles and Responsibilities:
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customers and to de-escalate difficult, as well as sensitive information as a part of resolving a claim.
Receive direction from managers and escalate non-routine questions.
Oversee multiple claim types, and take appropriate action to decide the case using multiple systems and applications.
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
Contact third parties for research.

Keywords: Collabera, Hillsboro , Escalation Speciality, Other , Hillsboro, Oregon

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