Service Coordinator I, Crisis
Company: LifeWorks Northwest
Location: Hillsboro
Posted on: March 17, 2023
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Job Description:
Service Coordinator I, Crisis #172
The Service Coordinator I assists with the implementation of
short-term stabilization plans, case management, family education,
crisis intervention, resource and referral and coordination of
multiple service providers for individuals who present at the
walk-in clinic or who are seen by the crisis team, under the
direction of a senior clinician. Provides administrative support to
crisis psychiatric providers. Provides services onsite, within the
community, and within clients' homes.
Pay/Benefits: $26.97 starting hourly pay plus, Full benefits.
Location: This position is based out of LifeWorks NW's Hawthorn
site.
As a behavioral health organization, LifeWorks NW employees are
required to have had their COVID 19 vaccination (or have an
approved medical/religious exemption) per State of Oregon rules.
Proof of COVID-19 vaccination is required upon hire.
Top 5 Essential Tasks
* Provides clients or family members with information about mental
health and addictions issues and about available services and
programs, making appropriate referrals when necessary.
* Responsible for client orientation including advising clients and
significant other(s) of the services offered through the program
and recommend services.
* Provides case-coordination by maintaining contact with other
agencies, referral source(s) and staff regarding client and
significant other(s) involvement in treatment services. Acts as a
client advocate to coordinate required services or to resolve
emergency problems in crisis situations. Provides clinical support
to clients with immediate and urgent needs
* Provides services in multiple locations, including the walk-in
center, people's homes and the community. Participates in mobile
outreach to individuals in the community.
* Provides input on clinical assessments and the development of
short-term crisis stabilization plans. Observes and influences
clients' behavior, communication and interaction. Detects unusual
behavior and reports observations to professional staff.
* Maintains chart notes related to external contracts, obtains
pertinent records from other treatment providers, and tracks
client's involvement, follow-through and progress in varied
treatment activities. Completes documentation in electronic health
record system in a timely manner.
Psychiatric Care Coordination (PCC) Cross Training
* All crisis service coordinators should expect to be cross trained
to cover PCC tasks as needed. Functions as the primary liaison
between patients and psychiatric providers by triaging patient
requests, dispensing medications, and coordinating resources
necessary to obtain services and medications, including direct
coordination with pharmacies and insurance companies.
* Functions as liaison between psychiatric provider and a wide
variety of primary care providers and other specialists to ensure
high level of coordination and shared planning.
Case Management
* Coordinates with internal and external health care providers and
social service personnel to obtain service for individuals or to
participate in problem solving, and care coordination to meet
individual's needs.
* Provides assistance and support to connect individuals to
community supports and resources.
* Assists the client to the extent necessary, based on client's
level of functioning, to access needed services and resources.
Advocates on client's behalf. May attend appointments with client,
if clinically indicated.
* Identifies and encourages clients to participate in social,
educational, and recreational activities, as indicated to assist
with stabilization and support for preventing further crisis
Team Participation
* Assists with maintaining up to date resource and referral
information for the walk-in center.
* Provides assistance with "team tasks" (taking responsibility in
one particular area i.e., arranging transportation).
* Participates in regular individual and team meetings with
supervisor providing written and verbal reports to supervisor
regarding cases. Attends informational and clinical meetings which
may include all-agency meetings, team meetings, consultation
meetings with psychiatrist, intra-agency trainings, etc.
* Assists with training new team members.
* Checks e-mail/voice mail daily/throughout the day when working
responding to contacts within 24 hours for routine matters (urgent
matters may require a more immediate response).
* Transports clients in personal or agency vehicles and travels
between sites or in the community.
* Other tasks as assigned
Clinical and Administrative Tasks
* Meets standards for documentation and work accuracy as defined in
the Performance Evaluation including timely completion of progress
notes
* Meets standards as defined in the Performance Evaluation for
direct service, implementation and utilization of the clinical
model, quality of clinical practice and teamwork.
* Continually increases level of cultural sensitivity, awareness
and competency. Actively participates in a minimum of four hours of
training related to cultural effectiveness in working with diverse
populations.
* Uses agency systems for clocking in and out for shift, requesting
leave and requesting updates to timesheet
Client Care
* Reports any pertinent information to the proper authorities in
cases of endangerment, neglect, or abuse of children, individuals
with severe and persistent mental illness or the elderly.
Work Activities:
* Acuity
* Providing Direct Client Care - Providing individual and group
skills training and case management.
* Exposure to Environmental and/or Physical Hazards- May be exposed
to various conditions specific to each home including stairs, pets,
allergens, odors, alcohol or drug paraphernalia, and/or various
other environmental elements.
* Assisting Clients-Responsible for rendering assistance in clean
up duties which may involve using the bodily fluids spill kit.
* Suicide Risk Assessment and Safety Planning Use of the Columbia
Suicide Severity Rating Scale to identify level of presenting risk
and collaborate with team members to mitigate imminent risk, with
the goal of hospital diversion when possible
* De-escalation- use of verbal de-escalation skills to resolve
heightened emotional situations on site and in the community, use
of team approach to de-escalation as needed
* Urgent Care Coordination- ability to work with the team to
request and communicate with emergency services such as dispatch,
law enforcement, paramedics, and hospitals
Qualifications:
* Bachelor's degree in Psychology, Counseling, Social Work or a
mental health related field OR a minimum of 3 years of prior
experience with the related population in the counseling field.
* This position requires a valid and active QMHA credential
certification through MHACBO upon hire.
* Proficient in Microsoft Outlook and Word. Ability to master
proprietary software including electronic health record system and
scheduling system required.
* Valid driver's license, proof of current automobile insurance
coverage, and verification of safe driving record from DMV.
* (Below items are not quantifiable prior to hire, consider
removing them)
* Demonstrated ability to communicate effectively; understand
mental health assessment, treatment and service terminology and
individual, group, family and other counseling techniques; program
policies and procedures for services and supports identified in an
Individual Services and Supports Plan.
* Demonstrated ability to provide culturally competent treatment
services to diverse client populations and maintain a cooperative
working relationship with others in a culturally diverse
environment.
* Demonstrated ability to provide psychosocial skills training and
implement elements of a treatment plan.
* Demonstrated ability to provide case management services for
people with severe and persistent mental illness in compliance with
confidentially policies.
* Knowledge of community resources and treatment agencies enabling
appropriate referrals for specific client needs.
* Ability to perform essential functions of job without creating a
direct threat to the safety of self or others.
Working Conditions
* Office/Clinic setting
* Screen time
* Office lighting
* Sharing of cube space with colleagues
* Mobile response to various community locations including people's
homes, hospitals, schools, jails, and other community-based
location
* Exposure to elements
* Exposure to potential environmental and/or physical hazards
* Environmental hazards include exposure to various conditions
specific to each home including stairs, pets, allergens, odors,
alcohol or drug paraphernalia, and/or various other environmental
elements.
* Physical hazards include responding to volatile situations with
individuals that are agitated or behaving aggressively.
* Potential for exposure to traumatic events that involve threat to
the safety of self or others.
* Face to face and in-person services
* Not eligible for agency alternative work arrangement.
* Program operates 24/7- 365
* Staff can expect to work evening, weekend, and holiday hours
* Works while using personal protective equipment (when needed)
* As part of crisis and safety net services, our programs are
considered essential services and continue to operate when other
programs and agencies might be closed, such as during inclement
weather or other hazardous conditions, like poor air quality.
* Individuals in this position need to report in person and provide
services during inclement weather and other hazardous conditions
(whenever reasonably possible).
* Daily tasks do not follow set routine
"This is a represented position."
LifeWorks NW is a private, non-profit organization providing
prevention, mental health, substance use treatment, and related
social services to youths, adults, and older adults in over fifteen
locations throughout Multnomah, Washington, and Clackamas counties.
LifeWorks NW promotes a healthy community by providing quality and
culturally responsive mental health and addiction services across
the lifespan.
Our core values-Recovery and Relationships, Resilience, and
Results-inform the work we do. The four pillars of the strategic
vision include Compassionate, Impactful Care, Holistic Health,
Passionate Team, and Thriving Organization. Diversity, Equity, and
Inclusion are critical to successfully achieving the mission. We
know that "life works" when people get the help they need and are
dedicated to changing lives.
Equal Opportunity Employer
www.lifeworksnw.org
Drug Free/Tobacco Free Site 01/09
Keywords: LifeWorks Northwest, Hillsboro , Service Coordinator I, Crisis, Other , Hillsboro, Oregon
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