CS Upgrades Generalist Drive Laser
Posted on: November 26, 2022
Hillsboro - OR, US
Other job categories
Introduction to the job
ASML US brings together the most creative minds in science and
technology to develop lithography machines that are key to
producing faster, cheaper, more energy-efficient microchips. We
design, develop, integrate, market and service these advanced
machines, which enable our customers - the world's leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro,
Within ASML the Customer Support (CS) group is responsible for the
maintenance, repair and continuous improvement of ASML systems at
customer locations. One of the departments in this group is CS NXE
Upgrades/Install. This organization prepares and executes complex
upgrades such as commercial upgrades and field swaps and "bring to
Manage and keep track on complex field upgrades and activities,
enabling the field teams to unlock the potential of ASML products
for our customers.
As a Generalist you are the first point of contact for technical
support for Upgrades of ASML Systems in the field. You are
responsible for identifying, documenting and driving improvements
in order to reduce upgrade cycle time. You will do this by
analyzing the technical feedback given during the preparation phase
and by driving solutions to issues that arise during upgrades.
Further, you will create a better future as a "technical
conscience" during the New Product Introduction phase of a
commercial upgrade package by securing lessons learned to prevent
issues from reoccurring on future upgrades. In all situations your
first priority is to be an ambassador for safety.
This position requires access to controlled technology, as defined
in the Export Administration Regulations (15 C.F.R. - 730, et
seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology.
Role and responsibilities
As an ASML Upgrade Generalist you will be the technical expert who
analyzes and reports the impact of issues found during the
preparation phase of upgrades and advises on aspects like cycle
time, parts usage, and skills needed.
Monitors the upgrades and advises on identifiable risk for the
coming 24 hours.
Prevent known issues from occurring, securing lessons learned and
by pro-active remote involvement in the upgrade.
First point of contact for troubleshooting technical problems and
involving other departments when needed.
Deliver technical support to contribute to rapid solutions and
containment of complex technical issues.
Take proper actions to minimize impact on cycle time when issues
Involve additional help, from other departments (D&E, IE, MF,
SV, etc.), in cases where we are not able to solve the issue in
time. Ensure adherence to proper escalation process.
Manage the technical escalation, by ensuring that the right data is
available and provide routine update to management and
Prevent issues from re-occurring by ensuring proper issue
resolution in cooperation with the responsible project leader.
Pro-actively look at proposed upgrade scenario and identify missing
items and potential bottlenecks.
Participate in the New Product Introduction phase for new upgrade
products and implement lessons learned from volume upgrades.
Education and experience
Technical degree like Mathematics, Mechanical Engineering,
Mechatronics, Electronics, (Applied) Physics or comparable, or
Experience in a challenging environment with high tech products and
complex production processes, preferably with trouble-shooting:
analyzing problem, finding root cause and solution.
At least 1-3 years' work experience in analysis of complex
Extended experience with ASML metrology sequences.
Engineers with at least 2 years relevant ASML experience are
Working at the cutting edge of tech, you'll always have new
challenges and new problems to solve - and working together is the
only way to do that. You won't work in a silo. Instead, you'll be
part of a creative, dynamic work environment where you'll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. You'll have the flexibility and
trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
Can observe and respond to people and situations and interact with
others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and
Strong customer focus and commitment to customer satisfaction
through prioritization, quality, efficiency and
Ability to complete assignments with attention to detail and high
degree of accuracy.
Proven ability to perform effectively in a demanding environment
with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on
assignments with minimal supervision.
Demonstrate open, clear, concise and professional
Ability to establish and maintain cooperative working relationships
with manager, co-workers and customer.
Work according to a strict set of procedures within the provided
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the
importance of a diverse and inclusive workforce. It is the policy
of the company to recruit, hire, train and promote persons in all
job titles without regard to race, color, religion, sex, age,
national origin, veteran status, disability, sexual orientation, or
gender identity. We recognize that diversity and inclusion is a
driving force in the success of our company.
Role within Office
Routinely required to sit; walk; talk; hear; use hands to keyboard,
finger, handle, and feel; stoop, kneel, crouch, twist, reach, and
stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.
EOE AA M/F/Veteran/Disability%19190726%
Keywords: ASML, Hillsboro , CS Upgrades Generalist Drive Laser, Other , Hillsboro, Oregon
Didn't find what you're looking for? Search again!