Customer Service Representative

Company: Collabera
Location: Hillsboro
Posted on: September 22, 2022

Job Description:

Position Details:Work Location: - -Hillsboro, ORJob Title: -Customer Service RepresentativeDuration: -6 -months (Onsite)Work Schedule: -

• M-F 9AM-5:30PM
• M-F 6:30AM-3:00PM
• Tues - Fri 9AM-5:30PM Sat 7AM-3:30PMMust Haves:
  • The one who is flexible with shift timings.
  • Soft Motivator.
  • Answering phone calls the whole day.
  • Customer facing job.
  • Schedule Meetings.
  • Understand the needs of the customers.
  • Available for customers.
  • 2 years of Customer Service experience.
  • Strong communication skills.
  • Candidates should be open-minded.
  • Quick learner and passionate.
  • Inbound phone calls. Skills:
    • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity. -
    • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim. -
    • Receive -direction from managers and escalate non-routine questions. -
    • Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications. -
    • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
      call,phone,calling,inbound,customer service,outbound,call center

Keywords: Collabera, Hillsboro , Customer Service Representative, Other , Hillsboro, Oregon