Client Relations Specialist
Company: Banfield Pet Hospital
Posted on: September 18, 2022
The Client Service Coordinator ("CSC") drives the flow of
clients and pets through the hospital, maximizes the productivity
of the veterinary medical team (in terms of numbers of clients and
pets), ensures good communication with associates and clients, and
coordinates the care of clients and pets in a happy, welcoming,
friendly and efficient manner, influencing clients to return and
refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self
Actively recruit new clients by promoting hospital services and
route the flow of clients and pets to ensure superior client care
and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through
through a productive and efficiently run hospital to support the
needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all
times. This includes encouraging hospital visits, welcoming clients
and pets, ensuring that they are comfortable in the hospital, and
educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care,
pet health needs and hospital services Assist incoming clients by
completing the required documentation, entering all pet information
and history in the computer, utilizing proper collars and tags for
identification, and ensuring prompt service.
Assist outgoing clients by providing all necessary instructions,
information and invoices, dispensing prescription items per the
veterinarian's instructions, selling retail products and scheduling
Manage the finances by maintaining accurate balances and utilizing
proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task- Manages multiple tasks at one time; quickly
and accurately shifts attention among multiple tasks under
distracting conditions without loss of accuracy or appearance of
Communication skills - Reads, writes and speaks fluent English,
using appropriate grammar, style and vocabulary. Correctly spells
commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills.
Organizational ability - Demonstrates a systematic approach in
carrying out assignments. Is very orderly and excels at cutting
through confusion and turning chaos into order.
Problem solving skills - Demonstrates a strong ability to identify,
analyze and solve problems. Translates problems into practical
Client service skills - Consistently ensures the team provides the
client with attentive, courteous and informative service. Gains and
shows personal satisfaction from delivering great service.
Intellectual ability - Accurately and consistently follows
instructions delivered in an oral, written or diagram format. Can
Mathematical ability - Ability to add, subtract, multiply and
divide, and to compute rate, ratio and percent; ability to convert
units of measurement.
Computer skills - Comfortably and confidently uses a computer and
specialized software. Microsoft Word, Excel, Access, Outlook,
EXPERIENCE, EDUCATION AND/OR TRAINING
High School Diploma or equivalent preferred.
Must be at least 18 years old to perform duties involving
radiography (x-ray) and exposure to radioactive substances.
One year related experience required with customer service
Medical background (veterinary technician, human healthcare,
pharmaceutical, etc.) with medical terminology training is
Job Type: Full-time
Job Type: Full-time
Pay: $17.50 - $19.00 per hour
* 10 hour shift
* 8 hour shift
* High school or equivalent (Preferred)
* Customer service: 1 year (Preferred)
Work Location: One location
Keywords: Banfield Pet Hospital, Hillsboro , Client Relations Specialist, Other , Hillsboro, Oregon
Didn't find what you're looking for? Search again!