CS Service Coordinator
Company: ASML
Location: Hillsboro
Posted on: June 24, 2022
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Job Description:
CS Service CoordinatorLocationChandler - AZ,
USDegreeExperienceTeamJob
categoryTravelReferenceJ-00233350-752Introduction to the jobASML US
brings together the most creative minds in science and technology
to develop lithography machines that are key to producing faster,
cheaper, more energy-efficient microchips. We design, develop,
integrate, market and service these advanced machines, which enable
our customers - the world's leading chipmakers - to reduce the size
and increase the functionality of their microchips, which in turn
leads to smaller, more powerful consumer electronics. Our
headquarters are in Veldhoven, the Netherlands, and we have 18
office locations around the United States including main offices in
Chandler, Arizona, San Jose and San Diego, California, Wilton,
Connecticut, and Hillsboro, Oregon.The ASML CS Service Coordinator
is a detail-oriented individual with the ability to multi-task in
order to meet both internal and external commitments. They are
responsible for administering the behind the scenes processes of
ASMLs complex Service organization. The Service Coordinator role is
instrumental in ensuring that the sites operation runs
smoothly.Role and responsibilitiesCreate, maintain and complete
service orders while supporting the Service Engineers with
processing errors and issues solving.Collect raw data and prepare
analysis reports for open service orders, labor hours booking,
parts usage, etc.Assist CS manager and Account manager on
quotations/margin calculation/approval process of spare
parts/billable part/labor sales and Maintain CS sales related
documents for quotation, booking and filing.Follow and continuously
improve internal process to support CS operation smoothly.Close
communication with our customers, finance and logistics on
invoicing, goods delivery and AR collection.Monitor and manage the
office's purchase order and purchase requisition processes.Provide
support for local and Global projects as needed.Support the US
Project with various functions as a Subject Matter expert, Product
Owner, Site Champion and Implementation lead.Education and
experienceBachelor's degree or equivalent work experience.Working
knowledge of SAP preferred.Proficient with MS Office suite
including Excel, Word, and PowerPoint.Customer service minded and a
drive for support & continuous improvement.Self-assured, capable of
influence people at all levels.Ambitious with a proactive
self-starting attitude.Team worker, good social skills,
customer-oriented.Demonstrated strength in multi-tasking and
prioritizing work with a strong attention to detail.Excellent
planning, organizational and written and verbal communication
skills.Must be proactive and solution oriented, looking for ways to
add value and assist the team.SkillsWorking at the cutting edge of
tech, you'll always have new challenges and new problems to solve -
and working together is the only way to do that. You won't work in
a silo. Instead, you'll be part of a creative, dynamic work
environment where you'll collaborate with supportive colleagues.
There is always space for creative and unique points of view.
You'll have the flexibility and trust to choose how best to tackle
tasks and solve problems.To thrive in this job, you'll need the
following skills:Can observe and respond to people and situations
and interact with others encountered in the course of work.Can
learn and apply new information or skills. Must be able to read and
interpret data, information, and documents.Strong customer focus
and commitment to customer satisfaction through prioritization,
quality, efficiency and professionalism.Ability to complete
assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment
with changing workloads and deadlines. Result driven-demonstrate
ownership and accountability.Identifies bottlenecks and drives
improvements.Work independently or as part of a team and follow
through on assignments with minimal supervision. Demonstrate open,
clear, concise and professional communication.Ability to establish
and maintain cooperative working relationships with manager,
co-workers and customer. Work according to a strict set of
procedures within the provided timelines.Diversity & InclusionASML
is an Equal Opportunity Employer that values and respects the
importance of a diverse and inclusive workforce. It is the policy
of the company to recruit, hire, train and promote persons in all
job titles without regard to race, color, religion, sex, age,
national origin, veteran status, disability, sexual orientation, or
gender identity. We recognize that diversity and inclusion is a
driving force in the success of our company.Other informationRole
within OfficeResponsibilities:Routinely required to sit; walk;
talk; hear; use hands to keyboard, finger, handle, and feel; stoop,
kneel, crouch, twist, reach, and stretch. Occasionally required to
move around the campus.Occasionally lift and/or move up to 20
pounds.May require travel dependent on business needs.Specific
vision abilities required by this job include close vision, color
vision, peripheral vision, depth perception, and ability to adjust
focus.EOEAA M/F/Veteran/DisabilityNeed to know more about applying
for a job at ASML? Read ourfrequently asked questions.
Keywords: ASML, Hillsboro , CS Service Coordinator, Other , Hillsboro, Oregon
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