Data Center Site Lead
Company: MatchPoint Solutions
Location: Hillsboro
Posted on: May 7, 2022
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Job Description:
Data Center Site LeadLocation: Hillsboro, OregonRemote, ok?
NoJob Overview: -Datacenter Site Lead will be responsible for
managing Data Center Operations Technicians in the installation,
maintenance and decommission of the data center environment and
ensuring all environments are secure, operational, and highly
available.Responsibilities and Duties:Prepares and delivers
performance feedback to assigned resources in a timely, consistent
manner.Works with U.S. Data Center Operations Mgr to prepare,
prioritize, and manage resource schedules.Coordinates with local
and global/remote teams to troubleshoot technical issues and
manageconnectivity. - Coordinates the resolution of impacting
events and leads or participates in root cause
analysisinvestigations. - Consult in key project meetings to
provide data center guidance on optimized rack elevation,
design,implementation, networking, etc. - Coordinates, schedules,
and manages all implementation, stand-up and de-commission
activities. - Coordinates, schedules, and manages all routine
break-fix and maintenance tickets and activities. - Monitoring and
reporting on technical progress and track project deliverables. -
Advises technicians on troubleshooting and repair of all aspects of
servers, operating systems andhardware. - Participate in data
center capacity management planning. - Actively attend and
participate in daily DC Ops stand up calls. - Conduct daily
preventative walk throughs in each data center, keeping datacenters
and sharedspaces clean and well organized. - Receiving, physical
racking and stacking installation, and troubleshooting of all
equipment in ourdatacenters. - Assist with racking, installation
and configuration of servers, network, storage and other HW
assetsas assigned. - Respond efficiently to data center tasks
through ticketing system. Documenting all tasks thoroughly -
Provide vendor escort and support for hardware or other maintenance
issues as required. - Leverage global datacenter documentation and
best practices, suggest areas of processimprovement, update and
maintain documentation. - Coordination and assist of hardware
maintenance activities. - Handling equipment orders, returns,
shipments, and inventory management / asset management. - Update
asset allocation sheets and DCIM tool as needed for each data
center. - Cabling design, installation, management inter and intra
racks. - Troubleshooting, diagnostics, and upgrades of HW - Create
rack elevation and cabling diagrams. - Operational process
development, documentation, and implementation - Manage spare parts
inventories as their respective sites. - Full end-to-end RMA
support from ticket creation, replacement, packing, and shipping
return of partsfor DGX, Supermicro, Quanta, Arista and other
vendors in the NSV environment - Box, label, and transfer of assets
both intra DC and inter DC, along with coordinating transfers
to/fromother Nvidia warehouses. - 24x7 high availability support
for certain internal customers during high demand
benchmarkingperiods. - Dedicated customer and general population
data center support. - Data center escorts for vendors, visitors
and conduct tours as required. - Work closely with Nvidia data
center infrastructure and Colo facilities teams to ensure optimal
datacenter operating environment. - Actively participate in data
center audits and surveys as required. - Oversee burst labor
support for large volume projects. - -Qualifications:Minimum
Required Qualifications: - Open, action and resolve JIRA work
tickets within targeted SLA timeframes. - Other responsibilities as
assigned. - Self-driven with the ability to successfully motivate
and lead teams, promoting inclusiveness in smallgroups. - Ability
to refine and communicate operational standards, explain data
center critical infrastructure,and explain server operating
systems. - HS diploma, GED - Minimum 4-5 years of experience
working in a data center or equivalent technology environment
and2-3 years of experience in a customer service-oriented position.
- Minimum 3 years of experience managing resources and demonstrated
ability to consistently provideoutstanding support. - Must be able
to lift 70 pounds over head with or without reasonable
accommodation. - Must be able to work a flexible work schedule
which may include nights, weekends, and holidays. - Experienced
understanding of data center management and layout (power, cooling,
cabling) - Experienced understanding of networking and systems
concepts (circuits, IP routing, consoles,networking) -
Knowledgeable of Linux Ubuntu, CentoS, DGX OS (a plus), XenServer
(a plus) - Knowledgeable in network switches (Arista), Mellanox
InfiniBand (a plus), Ethernet connectivity, IPaddressing and
routing tables, VLANs, network mapping. - Knowledgeable in
Supermicro, Dell RP series servers (preferred), HPE servers, Nvidia
DGXservers (a plus), Arista and Mellanox networking HW. -
Experience working with fiber optic cables, including the
inspecting, cleaning, and testing of thesecables (preferred). -
Technical inventory management experience (preferred). - Access to
a car with a valid driver's license and a clean driving record. -
Willing to participate in on-call rotations as required. - Ability
to travel (local and/or out of state) as required. - Follow all
company safety policies and processes, adheres to OSHA standards.
-Preferred Qualifications:--- 4+ years' experience working in a
24x7 production data center supporting internal and external
clients--- Self-motivated and reliable.--- Excellent communication
skills both written and oral at all levels; ability to explain
highly technicalconcepts to less technical people.--- Proficient in
MSOffice Suite, particularly Excel.--- Highly analytical with
strong attention to detail.--- Experience using JIRA, Netbox and
ServiceNow.--- Mellanox product savvy and experience with
InfiniBand fabrics and networking.--- Able to work flexible hours
when required, including late nights and weekends and 24x7 coverage
ifrequired.--- Passionate about technology.
Keywords: MatchPoint Solutions, Hillsboro , Data Center Site Lead, Other , Hillsboro, Oregon
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