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Payment Services Associate II (HYBRID)

Company: First Tech Credit Union
Location: Hillsboro
Posted on: January 12, 2022

Job Description:

The Payment Services Associate II processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures (QC) on assigned processes. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.

Here's what you can expect from the job and what you need to be successful:

Job duties

* Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers
* Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactons, Alkami for online banking, Fed Advantage for ACH processing, Wells Fargo CEO for foreign currency and checks, and Single Point (US Bank) for lockbox research.
* Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review.
* Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions.
* Communicate with members and internal partners as appropriate to achieve positive and responsive customer service.
* Respond to inquiries from internal associates assisting members regarding payment/deposits.
* Assess member financial resources using the core system to complete transactions.
* Adhere to appropriate levels of approval and limit requirement in evaluating transactions.
* Research and resolve member, vendor and internal issues by adjusting processes as appropriate

Essential skills

* Minimum 2 years' experience in the financial industry, ideally in payment operations or back office operation
* Experience handling sensitive information in a confidential manner
* Experience in reviewing and identifying suspicious/fraudulent activity is preferred
* Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
* Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
* Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook)
* Minimum Education: High School Diploma with some post-secondary education preferred

Location: Hillsboro, OR 97124 (HYBRID)

Schedule: Monday through Friday 8am to 5pm w/rotating Sundays (3 to 4 times a year)

What makes First Tech different? Click here to learn more!

First Tech is not currently offering Visa sponsorship for this position

#LI-EK FT123

Keywords: First Tech Credit Union, Hillsboro , Payment Services Associate II (HYBRID), Other , Hillsboro, Oregon

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