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Patient Access Registrar/Scheduler - 91105

Company: OHSU Health Hillsboro Medical Center
Location: Hillsboro
Posted on: January 12, 2022

Job Description:

POSITION SUMMARY:The Patient Access Registrar/Scheduler position is the face and voice of the ambulatory clinics welcoming patients into the system by providing direction and assisting them through the ambulatory registration/scheduling processes. Responsible for laying the groundwork for the patient's care by making sure all referral, scheduling, registration, medical review, and visit prep processes are completed and in place in order to facilitate the patient being properly prepared before presenting for services. This position ensures customer satisfaction and offers solutions to patient concerns. Demonstrates appropriate knowledge and skills necessary to communicate with diverse populations.KEY RESPONSIBILITIESPerformed majority of the time :Registers/schedules patients via phone based on physician orders and following the scheduling matrices. Registration includes gathering and verifying all the information on the Interactive Facesheet (IFS).Verifies insurance using electronic insurance verification systems.Asks patient for all information and keys accurate patient demographics.Maintains equipment and reports failure promptly to facilitate repairs.Maintains resource documents (i.e. procedure manuals, reference books, user manuals, matrices etc.).Maintains and files patient records electronically (EPIC) while following HIPAA standards.Accurately sets up guarantor accounts for patients and coordinates their benefits correctly.Accurately create new medical records for a new patient if they are currently not in Epic.Communicates with clinical department staff to assure a positive/timely patient experience.Performed occasionally but critical to successful performance of the job:Actively participates in staff meetings.Decision making and budget responsibilities:Impact limited to the employee.JOB SPECIFICATIONS:JOB SPECIFICATIONSHigh school diploma or equivalentSix (6) months of work experience in a medical office or call center setting, including high volume direct patient contact, or one (1) year of work experience in a high volume direct public contact position.Experience in various ambulatory clinics or knowledge thereof.Previous referral management experience.Certified Healthcare Access Associate (CHAA).Advanced computer skills, including MS Word, Excel and Access, Epic skills and online resource use knowledge.Excellent communication skills, both written and verbalDemonstrated efficiency, problem solving and negotiation skills in resolving patient concerns.Must meet Department performance standards measuring efficiency, production, timeliness and accuracy. This will be reviewed on a regular basis both as a team and as an individual.Ability to multi-task in a high volume situation.Strong attention to detail and processesAbility to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlinesDemonstrates grammar, spelling and mathematic abilities.Possesses knowledge of medical terminology.Responds to customer needs in person and over the telephone in a courteous and constructive manner.Follows computerized scheduling template protocol when scheduling patient appointments.Communicates effectively with pediatric, adolescent, adult, and geriatric customers based on principles of growth and development and life stages.Protects PHI and maintains confidentiality.Fosters positive work environment through teamwork and assistance.Proven interpersonal problem-solving and conflict resolution skills.Proven ability to think at a systems level while performing detailed work.Excel skills and knowledge.Bilingual skills a plus.Demonstrated advanced patient scheduling skills.Thorough knowledge of patient and referral processes in EPIC.Experience with electronic scheduling, and electronic medical record systems.#Tier2Overview:OHSU Health Hillsboro Medical Center, formerly Tuality Healthcare has always been committed to our community. It's a part of how we care for each other, and part of what makes this place different.We had a humble start in 1918 when an enterprising woman named Minnie Jones Coy started a small six-bed hospital in her Hillsboro home. She brought together independent physicians under one roof to treat the sick and provide a safe place for mothers to give birth. A century after Minnie made her commitment to the people of Hillsboro, her vision continues as we provide world-class health care to patients.As part of our affiliation with OHSU Health, we've changed our name to Hillsboro Medical Center. This new moniker reflects our expanded services and clinic locations that provide patients living in Hillsboro and western Washington County greater access to primary and specialty care.Additional Posting Information: Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

Keywords: OHSU Health Hillsboro Medical Center, Hillsboro , Patient Access Registrar/Scheduler - 91105, Other , Hillsboro, Oregon

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