Process Support Engineer III, CMP - (E3)

Company: Applied Materials
Location: Hillsboro
Posted on: June 9, 2021

Job Description:

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies. Experience with CMP toolsets and process is desired

Key Requirements

• Knowledge of applications such as JMP, Excel, Excel VBA, ability to organize and parse data from a variety of sources
• Experience with wafer metrology whether in-line or in-situ is beneficial
• Proven ability to work independently as well as in a team environment
• Own process development, support and proliferation of key technology enablers for CMP toolset
• Proven ability to problem solve, sometimes with little information
• Experience with leading key meetings, following up on and driving actions to closure

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Keywords: Applied Materials, Hillsboro , Process Support Engineer III, CMP - (E3), Other , Hillsboro, Oregon