Hotel Front Office Supervisor - Embassy Suites by Hilton

Company: Embassy Suites Hillsboro
Location: Hillsboro
Posted on: May 3, 2021

Job Description:

OVERALL RESPONSIBILITIES

• To ensure front desk operations run smooth and ensure superoir guest service throughout the department.

WORKING RELATIONSHIPS

• Reports to: General Manager /Rooms Division Manager
• Supervises: Front Desk / Night Audit Staff
• Interfaces with: Guests, vendors and associates

PRIMARY JOB DUTIES

• Committed to ensuring every guest leaves satisfied.
• Provides a personal example of commitment to guest service by responding to each guests needs.
• Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest service.
• Ensures hotel standards contribute to the delivery of consistent guest service.
• Assist in pre-registration and blocking of reservations when necessary.
• Ensure front desk staff comply with unit cash handling, credit and check cashing policies and procedures.
• Ensure hotel staff is knowledgeable about incoming groups and new accounts.
• Responsible for making front desk schedule and ensuring all shifts are covered.
• Communicate with the Director ofRooms to be informed of recent developments and upcoming events.
• Knows the hotels demand segments and sources of business for each.
• Ensure proper rates and inventory are loaded correctly.
• Assist the Rooms Division Managerwith city ledger billing and maintenance.
• Ensure daily checklists are completed.
• Ensure front desk area is kept clean and presentable for guests.
• Be knowledgeable of all brand specific front desk requirements and current promotions.
• Other duties as assigned by your manager.

JOB QUALIFICATIONS

• Musthave excellentleadership skills
• Provide outstanding customer service
• Ability to maintain calm under stressful situations
• Ability to verbally communicate effectively with guests and co-workers.
• Prolonged periods of standing and/or walking
• Pushing, pulling, bending, stooping, upward reaching
• Able to lift a minimum of 25 lbs.
• Smile and provide a pleasant place for our guests
• Computer skills are required
• OnQ experience strongly desired

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