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Hotel Front Office Supervisor - Embassy Suites by Hilton

Company: Embassy Suites Hillsboro
Location: Hillsboro
Posted on: May 3, 2021

Job Description:


  • To ensure front desk operations run smooth and ensure superoir guest service throughout the department.


  • Reports to: General Manager /Rooms Division Manager
  • Supervises: Front Desk / Night Audit Staff
  • Interfaces with: Guests, vendors and associates


  • Committed to ensuring every guest leaves satisfied.
  • Provides a personal example of commitment to guest service by responding to each guests needs.
  • Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest service.
  • Ensures hotel standards contribute to the delivery of consistent guest service.
  • Assist in pre-registration and blocking of reservations when necessary.
  • Ensure front desk staff comply with unit cash handling, credit and check cashing policies and procedures.
  • Ensure hotel staff is knowledgeable about incoming groups and new accounts.
  • Responsible for making front desk schedule and ensuring all shifts are covered.
  • Communicate with the Director ofRooms to be informed of recent developments and upcoming events.
  • Knows the hotels demand segments and sources of business for each.
  • Ensure proper rates and inventory are loaded correctly.
  • Assist the Rooms Division Managerwith city ledger billing and maintenance.
  • Ensure daily checklists are completed.
  • Ensure front desk area is kept clean and presentable for guests.
  • Be knowledgeable of all brand specific front desk requirements and current promotions.
  • Other duties as assigned by your manager.


  • Musthave excellentleadership skills
  • Provide outstanding customer service
  • Ability to maintain calm under stressful situations
  • Ability to verbally communicate effectively with guests and co-workers.
  • Prolonged periods of standing and/or walking
  • Pushing, pulling, bending, stooping, upward reaching
  • Able to lift a minimum of 25 lbs.
  • Smile and provide a pleasant place for our guests
  • Computer skills are required
  • OnQ experience strongly desired

Job Posted by ApplicantPro

Keywords: Embassy Suites Hillsboro, Hillsboro , Hotel Front Office Supervisor - Embassy Suites by Hilton, Other , Hillsboro, Oregon

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