Hotel Front Office Supervisor - Embassy Suites by Hilton
Company: Embassy Suites Hillsboro
Posted on: May 3, 2021
Reports to: General Manager /Rooms Division
Supervises: Front Desk / Night Audit Staff
Interfaces with: Guests, vendors and
PRIMARY JOB DUTIES
Committed to ensuring every guest leaves
Provides a personal example of commitment to guest
service by responding to each guests needs.
Empowers front desk staff to deliver guest service
by encouraging and rewarding responsive guest service.
Ensures hotel standards contribute to the delivery
of consistent guest service.
Assist in pre-registration and blocking of
reservations when necessary.
Ensure front desk staff comply with unit cash
handling, credit and check cashing policies and procedures.
Ensure hotel staff is knowledgeable about incoming
groups and new accounts.
Responsible for making front desk schedule and
ensuring all shifts are covered.
Communicate with the Director ofRooms to be
informed of recent developments and upcoming events.
Knows the hotels demand segments and sources of
business for each.
Ensure proper rates and inventory are loaded
Assist the Rooms Division Managerwith city ledger
billing and maintenance.
Ensure daily checklists are completed.
Ensure front desk area is kept clean and
presentable for guests.
Be knowledgeable of all brand specific front desk
requirements and current promotions.
Other duties as assigned by your manager.
Musthave excellentleadership skills
- Provide outstanding customer service
- Ability to maintain calm under stressful situations
Ability to verbally communicate effectively with
guests and co-workers.
Prolonged periods of standing and/or walking
Pushing, pulling, bending, stooping, upward
Able to lift a minimum of 25 lbs.
Smile and provide a pleasant place for our
Computer skills are required
- OnQ experience strongly desired
Job Posted by ApplicantPro
Keywords: Embassy Suites Hillsboro, Hillsboro , Hotel Front Office Supervisor - Embassy Suites by Hilton, Other , Hillsboro, Oregon
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