Customer First | Integrity | Excellence | Teamwork | Fun!
At Peterson our Vision is to be our customers' first choice. We
put our customers first and continually strengthen our partnerships
through our employee's hard work, ingenuity and determination. Our
85 year history is a reflection of our collective efforts and
We provide a family oriented environment that promotes safety,
personal growth and professional achievement. Critical to our
continued success is hiring and developing exceptional employees.
We are deeply committed to providing an environment necessary to
attract and retain engaged employees who will relentlessly strive
to reach Peterson's strategic goals and vision. We have high
standards for our employees, with good reason. They represent
Peterson, our family, our brand, and our values to customers and
our team members.
We have high expectations and so do you. You are exceptionally
motivated, have outstanding skills, and are looking for more than
just a job. We offer competitive wages, generous benefits, and
promotional opportunities at a family owned and operated business
that really cares about employees. If you want to work side-by-side
with others who are passionate about customer service, consider
joining our team. You can help us write more chapters in our
success story as we move towards celebrating our 100 year
Peterson Cat has an immediate opening for a Service Manager at
our Hillsboro, OR location.
The Service Manager is responsible for all service department
activities, including directing repairs, maintenance, and other
activities relevant to providing excellent service to customers and
other departments of the store.
ESSENTIAL JOB FUNCTIONS
The following reflects management's definition of essential
functions for this job but does not restrict the tasks that may be
assigned. Management may assign or reassign the functions to this
job at any time due to reasonable accommodation or other reasons.
Job functions include the following. Other duties may be
Operate as profit center and within scope of company mission
statement; develop and monitor budget; act to control costs and
reduce expenses; contribute and encourage the submission of cost
Maintain good customer relations; intercede to help resolve
problems and enhance relations; assist with warranty claims as
Oversee work order closing process; periodically review work
orders for accuracy and completeness, and the appropriateness of
parts and labor.
Supplement other marketing efforts; stimulate and promote use of
company service capabilities; provide quotes where possible.
Interview, hire, coordinate store orientation and training,
discipline, and conduct performance and salary reviews of service
employees; support affirmative action; ensure adherence to company
policies, rules and regulations; maintain a high level of
productivity and morale.
Conduct safety meetings, accident investigations, and train
department personnel on safe work procedures.
Maintain and ensure safe and healthful working conditions as set
forth in facility safety program; ensure compliance with
environmental regulations as set forth in company hazardous
materials and environmental protection programs.
Maintain liaison with parts management and communicate
frequently with other area managers.
Keep current on technical aspects of function and on relevant
company and Caterpillar policies and procedures.
Supervise assigned office staff; oversee accomplishment of
clerical functions and maintenance of files and records; maintain
control over on-line systems; maintain enough stock of office and
promotional supplies to allow for efficient and effective
Oversee and approve timecards daily; ensure time is reviewed and
approved at the end of each pay period.
Communicate with customers concerning service activities
including reviewing jobs, explaining invoices, identifying needs
for future repairs, and making maintenance recommendations.
Verify customer credit and payment requirements prior to
initiating work orders.
Coordinate parts ordering and delivery as needed.
Monitor department work in progress to ensure jobs are completed
on time and to the highest quality standards.
Keep current on service, repair, and modification procedures for
all brands and models of products assigned to the department.
Provide technical support and assistance for department
activities including failure analysis.
Provide on-the-job technical training to department technicians
as needed and schedule formal training activities for department
Oversee the inventory and maintenance of department tools,
equipment, and supplies.
Monitor and maintain department equipment and vehicles in good
- Occasional travel required to branch stores, conferences, and
seminars; Operate company or personal vehicle as needed.
Associates Degree from a fully accredited college or
vocational/technical school in a Diesel Technology; and a minimum
of six years of directly related experience in truck/tractor/heavy
equipment service; or an equivalent combination of education and
work experience. Must maintain a valid driver's license with a
satisfactory driving record.
Peterson Machinery Co. is committed to equal employment
opportunity and affirmative action. Minorities, females, veterans,
and individuals with disabilities are encouraged to apply. A drug
screen and background check is required.