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Dental Lab Account Manager (Portland, OR)

Company: Crown World
Location: Hillsboro
Posted on: May 3, 2021

Job Description:

Crown World Dentalis NOW HIRING at our PORTLAND, OR location! This is a WFH opportunity but applicants must be living in the territory.Crown World Dental embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir Solid Zirconia crowns & bridges.This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).Account Manager ~Sell the Company's products or services and to expand existing accounts within assigned geographic territory; focus on generating incremental business within existing accounts, developing relationships over the phone and in-person to retain and grow customers.Essential Functions:Strategically targets, prospects, and solicits dental offices, in-person and via phone, to generate new business in assigned geographic territory.Maintains a consistent high level of prospecting activity in order to achieve or exceed daily, weekly and monthly Key Performance Indicators (KPI).Communicates with new and existing customers, in-person and via phone, to cross-sell and/or upsell products, understand customers' current and future needs, concerns, and/or requirements regarding cases; conveys information to lab to provide better quality service.Promotes sales of products and services to existing accounts through inbound and outbound sales activities to meet/exceed financial targets and achieve greater market penetration.Upsells and cross-sells compatible products to existing customers and shows them how certain products can enhance the customer's current success.Acts as primary liaison between customers and the Company; maintains positive client relations and ensures a high level of post-sales satisfaction and facilitation of long-term relationships for account retention and expansion.Maintains thorough knowledge of Company products, prices, sales, and promotions. Communicates new or enhanced products, sales and promotions to customers at every opportune moment.Develops relationships with existing customers; presents viable options to satisfy customer needs and works to anticipate the customer's future needs.Utilizes customer retention software to monitor new, current, and past accounts to implement account retention procedures.Provides marketing materials and/or samples to customers. Maintains samples, catalogs, price guides, and other company materials clean, organized, and up-to-date.Utilizes technical and clinical knowledge to provide customers with support regarding treatment and restorative options as needed.Maintains cleanliness of company vehicle, both exterior and interior; washes, waxes, and vacuums.Picks-up and delivers dental cases as needed or in conjunction with a sales call.Performs other related duties and projects as business needs require at the direction of management.Pay:Base salary + sales & retention bonusesRequirements:High school diploma or equivalent, degree a plusDentist Office Manager or Receptionist, Dental Assistant, Registered Dental Assistant, Certified Dental Technician or dental product sales/customer service experience is preferredExcellent customer service skillsSales experience a plusClean driving record for the last 2 years

Keywords: Crown World, Hillsboro , Dental Lab Account Manager (Portland, OR), Other , Hillsboro, Oregon

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