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Customer Enabling & Debug Engineer- Optane

Company: Intel
Location: Hillsboro
Posted on: May 3, 2021

Job Description:

Job DescriptionThe datacenter is going through unprecedented levels of innovation. Intels Datacenter Platforms Group DPG drives new products technologies from high end coprocessors for supercomputers to low energy systems for enterprise and the cloud as well as solutions for big data and intelligent devices. The group is a worldwide organization that develops the products and technologies that power 9 of every 10 servers sold worldwide. Intel Optane Group within the Datacenter Platforms Group is responsible for the development and commercial success of the Intel Optane Persistent Memory technology. The Customer Engagement Team is seeking a Customer Enabling and Debug Engineer to help in delivery of critical assets and support of Intel customers designing and qualifying their platforms for Intel Optane Persistent Memory. In this role you will work with our diverse and inclusive worldwide team to deliver high quality results on time and aligned to product milestones. The candidate should exhibit the following behavioral traits: + Close collaboration with the direct and extended team gathering inputs seeking to understand others perspectives treating others equally with dignity and respect. + Self-motivated adaptable to change and operate with limited supervision in an ambiguous environment. + Delivers results across organizational boundaries by establishing accountability and credibility with peers, stakeholders and customers. + Excellent written and verbal communication skills. Job responsibilities include: + Planning and preparing customer support for volume validation stages including technical collateral publications. + Customer testing schedule aligned to the platform quarterly technology reviews and ad hoc issue deep dive meetings. + Owns creation and maintenance of technical collaterals that enable customer validation amp use of volume validation samples ES2QS and production products working with technical experts architects and other consultants for quality and accuracy. + Inform L1 PAEs of enabling and debug support changes and updates to ensure transmission to customers. + Respond to inquiries from customers via L1 PAEs to resolve questions and clarifications. + Review customer reported issues requiring debug testing for completeness of details required for reproduction. + Reproduce customer reported issues for classification and initial attack of debug testing that will lead to identification of root cause. + Participating in weekly debug review forums and updating status to L1 PAEs for customer updates. + Partner with product marketing to review product customer communications to assess gaps and anticipate customer inquiries.QualificationsEducation: Bachelors degree in Electrical Engineering, Computer Science, Computer Engineering or related field. Minimum Required Qualifications: 2+ years of experience working with both Intel Architecture based server hardware and platform software components. Additional Preferred qualifications: + Masters degree preferred. + Interpersonal teamwork, stakeholder management, ecosystem enabling experience and presentation skills. + Fundamental understanding of Intel Optane Persistent Memory. + Experience reading and creating technical specifications documents. + Design experience or working knowledge of Intel Architecture systems chip sets or processors. + Experience with Linux BIOS or low-level side this Business GroupThe Data Center Group (DCG) is at the heart of Intels transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologiesspanning software, processors, storage, I/O, and networking solutionsthat fuel cloud, communications, enterprise, and government data centers around the world.Other LocationsUS, California, Santa ClaraPosting StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Keywords: Intel, Hillsboro , Customer Enabling & Debug Engineer- Optane, Other , Hillsboro, Oregon

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