009060 - Solutions Advisor - KC - USSTO
Company: Office Depot
Posted on: May 3, 2021
At Office Depot and Office Max, the Solutions Advisor-Key
Carrier is a full-time role, providing "total solutions" to our
customers encompassing Technology, Services, Furniture and Print
offerings. S/he will quickly build and maintain customer
relationships and become a trusted advisor by utilizing training of
Technology products/services and print offerings.
The associate in this role will demonstrates a passion for the
brand, technology products, furniture, services, print and other
services/products offered to our customers. S/he will utilize
Office Depot and Office Max's proven sales principles to
proactively engage customers, in order to drive the sales of our
total offerings and properly assess customer needs to ensure
satisfaction in every interaction.
The associate in this position is also responsible for the
training of Sales Advisors, or other associates within the store
regarding Technology products, selling behaviors, attachments and
services. Successful completion of Tech, Print, and other
applicable training and continued education in these areas is
expected, up to and including designated certification, if
required. The associate in this role is a "Key Carrier" and will be
considered a Leader on Duty in the absence of other supervisors or
management. The essential functions of this position may require
you to consent to periodic comprehensive background checks
conducted by a third-party.
Performs "Key Carrier" and Leader on Duty activities. Leads,
coaches and inspires associates, while fostering a culture that
builds trust, brand loyalty and exceptional client service
delivery. Proactively acknowledges and engages every customer to
ensure a positive customer experience. Utilizes and understands the
selling program to promote the sale of the best solution as well as
additional product and/or services solutions. Maintains awareness
of planned advertisements and promotions.
Able to evaluate the customer's needs to determine what
additional offerings or services that a customer may need in
addition to determining if a customer should be referred to the
Contract Sales organization.
Provides exceptional customer service by educating customers
about Office Depot products and services. Effectively utilizes
communication tools to request assistance anywhere on the sales
floor, and to coordinate the appropriate service, and customer
engagement throughout the store.
Supports the store with duties as cashier, provides logistics
support, stocking, restocking, down stocking, inventory control,
cleaning the store and protecting company assets.
Works to continually develop personal selling skills and
specialized product knowledge through sales and service tools
provided. Drives Technology, Tech Services, Furniture and Print
sales by supporting all related current programs, new product
launches and special initiatives.
Trains and coaches new/existing associates on the use of new
products and tools and/or selling program.
Ensures compliance with company policies, procedures and
practices; and supports company loss prevention efforts.
When not assisting customers, performs merchandise-related
activities to ensure merchandise presentation guidelines are met
through implementing plan-o-gram changes and updates, merchandise
set and price changes. Sets weekly ads, including price changes,
and any associated updates to store signage or POP materials.
- Performs other duties as assigned*.
- For Stores with Co-working, will back up Co-working manager in
the operational execution of the co working department, as
Education & Experience:
High School diploma, or relevant experience required
Years of Experience: Minimum 2 year experience in related
Type of Experience: 2 Years Sales and/or Customer Services
Skills and Ability:
- Must be knowledgeable in the Technology and Print area
- Must be able to effectively lead, coach and manage others in a
- Demonstrates leadership capabilities, with the ability to work
independently, as well as with others
- Must possess strong selling skills
- Must possess strong interpersonal and communication skills,
which are necessary to establish a selling relationship with
- Must be adaptable to a changing environment
- Must be able to coach and train others in a professional
- Possess excellent verbal and written communication skills
- Must possess the ability to use technology and print equipment
applicable to role, and to access information necessary to complete
- Must possess ability to process information/merchandise through
POS register system
- Positive and Engaging
- Action Oriented
- Integrity, Accountability & Trust
- Demonstrate passion for the brand, products, services and
solutions offered to our customers
- Must possess a desire to continually develop personal selling
skills and product knowledge
- Drive for Results
- Decision Quality
- Drive for Results, Directing Others
- Time Management
- Coaching and Motivating
Pay, Benefits & Work Schedule
Office Depot and Office Max offers competitive salaries, a
benefits package, which includes a 401(k) and more, along with
plenty of opportunity to move and grow within our organization! For
immediate consideration for this exciting position, please click
the Apply Now button.
How To Apply
Click the Apply Now button and follow the instructions on each
page. When you have completed the application, click the submit
Equal Employment Opportunity
Office Depot and Office Max is committed to providing equal
employment opportunities in all employment practices. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, citizenship status,
marital status, age, disability, protected veteran status, sexual
orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest
and conviction records City & County of San Francisco Fair Chance
Keywords: Office Depot, Hillsboro , 009060 - Solutions Advisor - KC - USSTO, Other , Hillsboro, Oregon
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