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Medical Customer Service Representative.

Company: Aerotek
Location: Hillsboro
Posted on: February 19, 2021

Job Description:

Mid-level Customer Service/Appointment Scheduling role in the health care field!Description: Appointing: Review medical chart to appoint according to scripts and guidelines. Schedule/reschedule/cancel appointments for services, according to scripts and guidelines. Places calls for appointment reminders and quality measure outreach. Collect care specific information for Primary Care or Specialty Care services. Messaging: Review medical chart to collect information for messages to send to health care team. Routes incoming calls from patients, physicians, nurses and other departments according to scripts and guidelines. Answers routine administrative inquires. Forwards medical and other complex inquires to appropriate personnel. Take messages as necessary. Manage electronic in-basket in multiple system applications.Skills:Customer service in a high volume call center environment (2-3 years min)Healthcare/medical experience or knowledge of terminology a huge plusData entry, strong computer skillsOrganizational skillsEmpathy and soft skills About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Hillsboro , Medical Customer Service Representative., Other , Hillsboro, Oregon

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