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Director of Product Experience

Company: NEW ENGLAND AD-CTR
Location: Hillsboro
Posted on: September 17, 2020

Job Description:

Company: LL Global, Inc.

Location: Windsor

Posted on: September 13, 2020

Job Description:

Openings >> Director of Product Experience

Director of Product Experience

Summary

Title: Director of Product Experience

ID: 22627

Department Name: Talent Solutions

Location: Windsor, CT

Description

Director of Product Experience at LL Global

You’re a curious problem solver who has the ability to bring bigideas to life. You’re creative and scrappy yet focused with adetermination to deliver high quality solutions that meet the needsof those you work with and for. You’re agile and adaptable but workwith precision to ensure we deliver top-notch customer experiences,always.

How you’ll make an impact:

You’ll be responsible for overseeing the product innovation,experience and adoption processes for the Talent Solutions’ entireproduct portfolio – that’s the customer feedback loop throughproduct adoption. Working closely with all areas of LLG thatinteract with our members, you’ll help direct existing and newproduct development initiatives. The best part of the role: youwill develop relationships and connect with our members who use ourservices to ensure we are delivering and exceeding allexpectations.

Here’s what we think you’re like:

Excellent listener who can translate common needs into productsand solutions

Exceptional creativity to help drive innovation

You enjoy mapping out customer journeys with a focus onimproving them to deliver exceptional value

Ability to multi-task effectively in a fast-pacedenvironment

High responsiveness and flexibility to changing businesspriorities and tight deadlines

Eagerness to work with our members and internal teams to gainfeedback and insights related to product developmentinitiatives

Naturally creative and curious, with strong action orientation,and a desire to bring new products to market – you are aself-starter

Work with cross-functional teams and manage multiple projects ata time

High level of enthusiasm and desire to learn

And here’s what you come to the organization with:

5 -10 years professional experience

2+ years’ experience in product development

2+ years’ experience managing others, allowing for succession toa leadership role in the department

Internal and external political skill/diplomacy

Experience executing processes involved in driving productstrategies

Experience with eLearning technology and its use in developingproduct elements for sales, marketing and product training

Skills/Knowledge

Knowledge of insurance and the broad financial services industry(see above)

Ability to cull specific behavioral insights from industryresearch and apply them to product development objectives (or moregeneric – culling information from one source to apply to somethingdifferent?)

Agile training experience

Strong leadership, time management, and problem-solvingskills

Managerial

Clear and effective written and verbal communication and stronginterpersonal skills

Ability to influence and impact the success of cross-teaminitiatives

Required excellent relationship skills and ability tocollaborate with large cross functional teams

Exceptional organizational and time management skills to managemultiple projects simultaneously

Ability to work autonomously with minimal direction and exerciseinitiative and judgment

Proven aptitude for quick creative thinking

Sound expertise in Microsoft Office suite of programs atadvanced levels, specifically PowerPoint

Skilled in using video authoring tools such as Go Animate

Skilled in using e-learning authoring tools such as Articulateor Captivate

Possession of creative flair, versatility, conceptual/visualability and originality

The ability to identify company needs and basic knowledge ofproducts available to fill those needs

Ability to adopt a whole-business, holistic view when solvingproblems and developing plans

Ability to digest and synthesize salient key messages from agreat deal of information and at times competing points of view

Relationship builder across multiple teams and personalities

Ability to multitask in a fast-paced environment

High degree of professional development commitment

Ability to prioritize projects based on a set of criteria

Alternatively, you can apply to this job using your profile onone of the following sites:

Keywords: LL Global, Inc., New England , Director of Product Experience, Other , Windsor, Northeast

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Keywords: NEW ENGLAND AD-CTR, Hillsboro , Director of Product Experience, Other , Hillsboro, Oregon

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