Account Director in Hillsboro, OR at SBM Site Services Job
Description Overview SBM Management is searching for a dynamic
Account Director to plan, develop, and implement customer
strategies for the retention of existing business and growth within
a specific customer. The Account Director will be performing the
following duties or through subordinate supervisors. Account
Directors will also focus on developing and implementing strategies
for the retention of existing business by performing the following
duties personally or through subordinate managers.
Responsibilities Deliver value to SBM customers in an impactful
way to promote advocacy and align with SBM’s established growth
Provide leadership and direction to support existing program
retention and organic growth to meet individual account and
corporate growth goals.
Ensure all sites within the portfolio maintain compliance with
contractual agreements, SBM’s internal performance management
system (4Insite), standardized processes, corporate departments,
and company initiatives.
Adhere to all required customer and internal reporting
requirements, including but not limited to: internal growth and
status updates, customer-facing business reviews, and monthly
Travel is required to assess site performance levels and health
Seek service enhancements to streamline operations, deliver
efficiencies, and improve the customer experience.
Proactively assess customer and industry trends to identify
opportunities to innovate and introduce next-level solutions across
Understand and effectively communicate the vision, mission, and
value propositions of SBM and all corporate departments.
Work interdepartmentally to support operational excellence and
Manage leadership succession planning through regular evaluation
of site and portfolio leadership competency to ensure continuous
and scalable growth.
Conduct management meetings in order to reinforce ownership,
connection, and incentivization through all employee levels.
Qualifications Bachelor degree or equivalent experience
2-4 years related experience and/or training in facility
management is preferred
Customer relationship management experience is required
2-4 years of supervisory or management experience is
Proficiency or advanced knowledge of Microsoft Office Suite
Available Shift: Full Time
Compensation: Depends on Experience