Field Service Engineer - Equipment Installations
Company: EV Group, Inc.
Location: Hillsboro
Posted on: September 28, 2024
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Job Description:
Job Title: Field Service Engineer - Equipment
InstallationsReports to: Site CoordinatorClassification: Non-Exempt
Summary:This position entails the installation, service,
troubleshooting and repair of complex electronic and
electromechanical equipment, site service, and field process
applications and qualifications. In addition, the position is
accountable for being able to operate as an independent "product
expert" on select EVG product lines. Capable of implementing
detailed, complex customer installation plans for both reliability
and process qualification and sign-off. Training customer personnel
on advanced equipment operation, maintenance procedures and process
related operations. Provides onsite technical support for
development and implementation of equipment and process
applications. Trains customers and other Field Service Engineers on
specific product lines. Essential Duties and Responsibilities:To
perform this job successfully, the individual must be able to
perform each of the primary duties satisfactorily. The requirements
listed below are representative of the knowledge, skill and/or
ability required.Provides professional and courteous service to
customers with a primary goal of complete customer satisfaction.
Assists customers and other personnel in identifying and repairing
equipment related process problems.Performs onsite preventative
maintenance, clean equipment as required and verify the operational
quality of equipment.Performs start-up, warranty, paid service, and
service contract activities. Performs hardware set-up on specified
systems within established time frames. Keeps Management informed
of down situations. Reports activities as required.Ability to
utilize training skills to troubleshoot tools to resolve issues and
minimize downtime. Keeps equipment running properly and efficiently
to enhance customer satisfaction.Works overtime and/or travel on
short notice, including unscheduled call-outs from home and other
shifts, as needed.Troubleshoots and corrects process variations on
systems. Diagnoses sources of hardware or process problems on
equipment, facilities, or wafers.Recommends appropriate action and
maintains ongoing awareness of existing and potential situations;
Handles equipment and customer situations while informing
Management of developments on a timely basis.Prepares and conducts
local customer meetings and communicates orally with customers in
face-to-face, one-on-one settings, group settings and communicates
professionally by email and telephone, as needed. Prepares and
submits all required paperwork on a timely, routine basis.Maintains
all assigned equipment logs and records promptly and
thoroughly.Must be able to travel domestically and internationally
overnight, as needed, up to 75% of the time. Must possess a valid
passport.This position requires the use of EVG hired vehicles on
EVG business. Individuals must be physically capable of operating
the vehicles safely, possess a valid driver's license and have
acceptable driving privileges. Other duties, as assigned.
Additional Duties and Responsibilities:Initiates purchase orders
for parts and service.Maintains and performs repairs on company
demo cleanroom equipment.Keeps informed and trained on company's
most current systems, methods, and procedures, including site
safety.Demonstrates excellent customer service skills (foreign and
domestic).Exhibits good housekeeping practices in all work areas.
Qualifications / Education / Skills and Experience:This position
requires an associate degree or bachelor's degree in a related
engineering field or up to four (4) years of experience
installing/repairing semiconductor/electronic production
equipment.Advanced electromechanical troubleshooting
skills.Knowledge of statistical process control.Knowledge of
quality improvement process methods and terminology.Ability to
identify and solve advanced process-related system problems.Ability
to communicate and demonstrate professional conduct with all levels
of Management, personnel, and customers.Must have advanced PC
skills. Physical Demands:While performing duties of this job,
individual is regularly required to stand, sit, reach with hand and
arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds.
Visual acuity required. Individual is required to use hands to
finger, handle or feel objects, tools, or controls frequently and
be able to reach with hand and arms above shoulder level
occasionally.Ability to wear proper cleanroom attire and work
inside the fab/cleanroom up to 75% of the time. This job
description in no way states or implies that these are the only
duties to be performed by the employee in this position. Employee
will be required to follow any other job-related instructions and
to perform any other job-related duties requested by any person
authorized to give instructions or assignments. A review of this
position has excluded the marginal functions of the position that
are incidental to the performance of fundamental job duties. All
duties and responsibilities are essential job functions and
requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job
successfully, the incumbents will possess the skills, aptitudes,
and abilities to perform each duty proficiently. Some requirements
may exclude individuals who pose a direct threat or significant
risk to the health or safety of themselves or others. The
requirements listed in this document are the minimum levels of
knowledge, skills or abilities. PI6f15294c6799-25660-35513401
Keywords: EV Group, Inc., Hillsboro , Field Service Engineer - Equipment Installations, IT / Software / Systems , Hillsboro, Oregon
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