Level 3 Technical

Company: eXcell
Location: Hillsboro
Posted on: March 17, 2023

Job Description:

At eXcell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Our client is currently seeking a Level 3 Technical to join their team onsite in Hillsboro, OR. This candidate will work a 12-hour shift during the hours of 6:00 pm-6:00 am Sun, Mon, Tues, and every other Saturday. This position is in the Negotiated Business Solutions group handling requests for support of software / hardware that are not supported by the regular IT support group. Support for PCs and printers full time. Technicians will support the operation help desk which supports the factory hardware - mainly business group owned clients and printers - and build new systems. Scope of Activity and Responsibilities:

• Fresh build identified systems and recycle identified systems
• Break fix hardware and basic build installs to PC's running Windows 7 and Windows 10 (x64)
• Printers, Hubs-Passive, Hubs-Active - hook up hub, cabling, network skills (configure static IP to be ready to connect to domain)
• Remote desktop administration, HTML, Visual Basic (install and find resolution-ensuring installed correctly), Active Server Pages
• System Imaging via Altiris
• Software Patching via BigFix
• Data Administration working with engineer - updating information as directed by engineer
• Knowledge of remote administration (i.e., Remote Desktop, Terminal Server)
• System and Printer Audits
• Data Entry of PC into system You will have frequent interaction with clients in person and via phone, email, and IM. You will be working in a dynamic team and cross training to backfill for peer team members. You will be challenged with additional responsibilities, assigned periodically, aimed to help meet client needs and provide you with continuous hands-on training and experience.Required Skills and Qualifications:
  • Minimum 3 to 5+ years of technical experience desired
  • A+ certification required within 90 days of start date
  • Windows imaging experience
  • Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting
  • Basic printer support and troubleshooting
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows 7, 8, and 10
  • Previous cleanroom experience preferred but not required Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Keywords: eXcell, Hillsboro , Level 3 Technical, IT / Software / Systems , Hillsboro, Oregon