Sr Field Service Supervisor

Company: Honeywell
Location: Hillsboro
Posted on: January 26, 2023

Job Description:

Driving Infinite Possibilities Within A Diversified, Global Organization The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?
In this role, you will lead and manage a Customer Site with 5+ Field Service Engineers for the Honeywell Gas Analysis & Safety (HGAS) Global Services organization. You will apply your leadership skills to accelerate and find ways to inspire the team performance and develop the talent needed to deliver world-class service. You will enable deep and impactful engagements with a strategic client and deliver a positive customer experience. You will drive and improve operational performance and manage through clear metric and KPI reporting procedures. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams.Key Responsibilities

• Key account & key Customer leadership experience with service professionals
• Oversees all activities at the site to include overall direction, operations to attain goals at levels which meet customers' needs and established metrics
• Responsible for the overall safety, quality, performance, and customer experience of the operation
• Manage customer-funded service contract agreement execution & entitlements
• Establish and maintain exceptional Customer relationship
• Direct leadership of local on-site Honeywell Service Resources
• Ensure local on-site team is fully trained, certified, and equipped to be successful in execution
• Maintain Management Operating System (MOS) and reporting rigor
• Work with internal support to recruit, vet, and hire quality candidates to join team when required
• Single point of escalation for Customer and Employees
• Understands and demonstrates Honeywell's core values and Leadership Principles in leading the site
• Perform all day-to-day aspects of the position in support of direct and cross-functional stakeholders
• Other assignments as assigned by Honeywell Leadership YOU MUST HAVE High School Diploma /GED 3+ years' experience leading direct reports WE VALUE Bachelor's degree Military Service Familiarity with Ronler Acres semiconductor site strongly desired Significant understanding of MOS rigor and experience managing cycle Previous semiconductor and/or associated supplier for semi-industry experience Previous contractual management experience Previous technical/installation experience Previous customer service experience Good written and oral communication Ability to follow instructions and identify mistakes Analytical capabilities and proficiency with excel, salesforce and/or SAP Additional Information
  • JOB ID: HRD184824
  • Category: Customer Experience
  • Location: 3100 NE Shute Rd,Hillsboro,Oregon,97124,United States
  • Exempt
  • Customer Experience (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Hillsboro , Sr Field Service Supervisor, IT / Software / Systems , Hillsboro, Oregon