Senior Field Services Engineer

Company: ASML
Location: Hillsboro
Posted on: January 17, 2023

Job Description:

JOB ID: J-00256140-769
Introduction to the jobASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region.The mission of this job is to drive the performance and maintain an overview and road map for scanner and source subsystems at customer site. The holder of this position reports to the EUV Group Leader and provides indirect and direct support to customers, and direct escalation and competency support to operations.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. - 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilitiesThe EUV 24x7 engineer will work with the Fab team engineers, Competency Engineers, and Global Support Center to drive issue resolution, and provide escalation support. The EUV 24x7 engineer will work with Competency Engineers to provide action plans, incident review and prevention packages, and best known methods.
Your main responsibilities:

• Continuity between the competencies to ensure issue ownership is landed and escalated appropriately.
• Maintain service order documentation up to date.
• Ensure aftercare is performed and adequate.
• Coordinate with the various competencies to resolve issues.
• Drive escalation of issues within the local office and utilizing non-local resources.
• Provide 24/7 support to 1st line engineers.
• Knowledge transfers to local site engineers and customer.
• Improve service mix and structural issue documentation including initiation, review and improvement rollout.
  Education and experience
  • BS engineering degree or equivalent experience.
  • Engineers with greater than 5 years' experience in a CS support department for high tech products.
  • Engineers with at least 3 years of ASML micro-lithography system experience preferred.
  • Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective.
  • Proficient in MS Office (MS Word, Excel, PowerPoint).
  • Verbal and written language skills in English.

Keywords: ASML, Hillsboro , Senior Field Services Engineer, IT / Software / Systems , Hillsboro, Oregon