Field Service Engineer EXE/HiNA
Posted on: November 24, 2022
Location Hillsboro - OR, US Team Customer support Experience 3-7
years Degree Bachelor Travel 20%
Introduction to the job ASML US brings together the most creative
minds in science and technology to develop lithography machines
that are key to producing faster, cheaper, more energy-efficient
microchips. We design, develop, integrate, market and service these
advanced machines, which enable our customers - the world's leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The mission of this position is to drive system performances
(availability, MTTR, Schedule down predictability) to target.
Perform maintenance and repair actions within agreed boundaries.
This position requires access to controlled technology, as defined
in the Export Administration Regulations (15 C.F.R. § 730, et
seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology. Role and
responsibilities The EXE Field support engineer will primarily work
within our customer Fabs in collaboration with Competency
Engineers, and Global Support Center to drive issue resolution, and
provide escalation support. The EXE FSE will work with Competency
Engineers to provide action plans, incident review and prevention
packages, and best known methods. Your main responsibilities:
During the installation phase: Build & Integrate the EXE5000
Execute integration test plans. After site acceptance: Prepare
Execute action plans within the committed time.
Continuity between the competencies to ensure issue ownership is
landed and escalated appropriately.
Maintain service order documentation up to date.
Ensure aftercare is performed and adequate.
Drive escalation of issues within the local office and utilizing
Provide coaching to peers.
Knowledge transfers to local site engineers and customer.
Act as the technical expert in customer meets as required.
Improve service mix and structural issue documentation including
initiation, review and improvement rollout.
Actively participate in improvement and/or standardization projects
to increase overall site performances.
Mature and industrialize the ecosystem to meet customer needs. This
position will require an extensive travel time for training at ASML
research and production centers in Veldhoven, The Netherlands,
Wilton Connecticut and San-Diego California. This position will
require to work nights and weekends on a rotation basis to support
our customers. Education and experience
BS engineering degree or equivalent experience.
Engineers with greater than 2 years' experience in a CS support
department for high tech products.
Engineers with at least 1 years of ASML micro-lithography system
Previous experience mentoring new hire engineers & helping
integrate from a technical and procedural perspective.
Proficient in MS Office (MS Word, Excel, PowerPoint).
Verbal and written language skills in English.
Skills Working at the cutting edge of tech, you'll always have new
challenges and new problems to solve - and working together is the
only way to do that. You won't work in a silo. Instead, you'll be
part of a creative, dynamic work environment where you'll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. You'll have the flexibility and
trust to choose how best to tackle tasks and solve problems. To
thrive in this job, you'll need the following skills: Can observe
and respond to people and situations and interact with others
encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and
Strong customer focus and commitment to customer satisfaction
through prioritization, quality, efficiency and
Ability to complete assignments with attention to detail and high
degree of accuracy.
Proven ability to perform effectively in a demanding environment
with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on
assignments with minimal supervision.
Demonstrate open, clear, concise and professional
Ability to establish and maintain cooperative working relationships
with manager, co-workers and customer.
Work according to a strict set of procedures within the provided
Must take ownership for solving issues and ensures escalations take
Take proactive action for prevention or repeating error.
Capable of resolving most issues without assistance & highly
independent in a shift position.
Ability to make decisions in the priority of problem solving.
Work unsupervised and be responsible for projects, track equipment
performance and prepare technical reports.
Take initiative and ownership to increase skill and knowledge level
Document knowledge systematically and in an accessible way.
Clear and effective communication skills required.
Ability to thrive in a very dynamic and high pace environment.
Multi-task team player with good ability to work under different
working environment pressures.
Open for cultural differences and able to work with a site of
different cultures and WOW.
Motivated, proactive, self-driven, and flexible.
Strong customer focus.
Diversity & Inclusion ASML is an Equal Opportunity Employer that
values and respects the importance of a diverse and inclusive
workforce. It is the policy of the company to recruit, hire, train
and promote persons in all job titles without regard to race,
color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company. Other information Role within Office Responsibilities:
Routinely required to sit; walk; talk; hear; use hands to keyboard,
finger, handle, and feel; stoop, kneel, crouch, twist, reach, and
stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Hi NA EUV Hillsboro EOE AA
Keywords: ASML, Hillsboro , Field Service Engineer EXE/HiNA, IT / Software / Systems , Hillsboro, Oregon
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