Network Administrator (Level 3 Tech)

Company: Resource One, Inc
Location: Hillsboro
Posted on: June 25, 2022

Job Description:

Resource One serves clients in a wide variety of industries who use various types of technology and solutions in their business operations. Because Resource One must respond to a broad spectrum of needs from this diverse client base, technicians in this role cannot operate as if they are executing a standard set of protocols to address client needs. To fill the responsibilities of a Network Administrator, a candidate must be able to use critical thinking and logic to address client needs and solve their problem in ways that draw on their knowledge and expertise. This role also must be handled with a degree of professionalism which utilizes high level communication to ensure successful resolutions in ways that honor and adhere to Resource One's core values.The primary purpose of the Network Administrator position is to deliver high quality service when executing various solutions to service Resource One's client base. This means the role must be adaptable and responsive when confronted with client problems. Because Network Administrators are responsible for a client's network health, addressing issues must include the ability to think about the big picture and go beyond the immediate reported symptom to identify underlying issues and suggest solutions for resolution. It is also expected that this role is well versed in Resource One's approved solutions and is able to propose and implement these and other technologies in client environments while adhering to industry best practice and meet high standards for quality.Service delivery by this role is conducted for clients in person, over the phone, using remote support tools, and at Resource One's office. A Network Administrator is expected to take escalated issues from Resource One's Help Desk and assist team members who have had trouble addressing the problem. Part of this role is to provide training, develop processes, maintain documentation, and create how-to-documents to help other team members succeed in situations they previously had trouble resolving.Essential Functions: Design, configure, troubleshoot, and maintain network services such as Active Directory, DNS, DHCP, SMB, SNMP, electronic mail, and Virtual Private Network Plan and implement system security policies and Group Policy Objects Manage and maintain firewalls, host and client access, and user accounts Identify critical client business processes and be able to identify appropriate solutions to our clients Manage and upgrade data security systems as well as addressing threats and breaches identified by alert and monitoring tools put in place Evaluate software options and working with vendors to deploy and upgrade LoB applications Develop thorough understanding of all Resource One's products and services, implementation methods and application to specific business situations Assist with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services Test and deploy new software and procedures, implementation, conversion and upgrade activities Identify, troubleshoot, categorize, and resolve PC hardware, operating system, and software problems Identify, troubleshoot, categorize, and resolve Mac hardware, operating system, and software problems Perform initial program installation and user-specific configuration for standard desktop applications Perform diagnostics with users to collect information about problem to determine source Isolate performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables and related equipment Contact software and hardware vendors to research problem and determine recommended solutions Resolve remote access, printing, and network connectivity problems Perform either disaster recovery or data restoration operations where appropriate Review client networks and provide recommendations for vCIO services Effectively prioritize and focus on resolving the most critical issues first when managing workload Log and track communication and resolution actions using ticketing system Maintain historical records and related documentation Adhere to all company processes and standards Handle escalations from other team members when they cannot successfully resolve the issue independently Work collaboratively with other team members to resolve complex problems when necessary Provide training to team members to support resolution of issues independently Ability to understand the purpose of a process to identify when an issue's resolution may be outside of the process' scope Create detailed scopes of work for project design and implementation Ability to simplify explanation of complex technology and solutions for communication Complete all paperwork and reports accurately and on time. This would include entering time at the end of each client engagement and submitting time sheets at the end of each work week The goal should be to respond to client and internal requests for help that are received during normal business hours within two hours or less. Client and internal requests for help that are received after hours should receive a response as early as possible the next business day. If a client or employee indicates the matter is urgent, the Network Administrator may need to address the problem after hoursOther duties: Develop ideas for improved service and product offerings and designs implementation methods and criteria for selection Coordinate preventative maintenance and vendor services as necessary Participate in creation and maintenance of IT standards and procedures Other roles and duties, as assigned Participate in rotating After-Hours call group for client emergencies Attend company meetings RequirementsWork Experience and Qualification Requirements: Requires strong technical skill, including ability to use a computer/laptop, phone system, scanner, printer, and other job-related equipment Requires proficient ability to read, write and speak English, in order to communicate effectively with employees and customers Requires proficient understanding of Microsoft Office Requires ability to manage time and responsibilities to process time-sensitive tasks and situations Requires ability to protect confidential information Requires proactive, innovative and strategic thinking skills Requires ability to work self-directed, with little to no supervision Requires reliable transportation, valid Oregon driver's license, and proof of insurance (for travel and transporting equipment to and from client sites) Requires ability to communicate with internal staff, vendors, and clients with tact and professionalism Requires ability to lift up to 50 pounds occasionally, and with help, when moving or deploying computer/networking equipment or office furniture in preparation for equipment moves Requires ability to lift up to 25 pounds several times per week when moving or deploying computer/networking equipment Requires ability to stand and/or sit at a desk for full shift Requires ability to bend, flex, grip, reach, lift, pull, and/or extend neck, most often during the deployment of hardware Requires the ability to work after-hours as directed from time-to-time Education and Training Requirements: High school diploma or GED required. Minimum of 8 years' experience in the IT industry Proficiency with troubleshooting and supporting Macintosh Operating System CompTIA A+ certification or equivalent knowledge/experience CompTIA Network + Certification or equivalent knowledge/experience CompTIA Server + Certification or equivalent knowledge/experience MCSE Certification or other Relevant advanced level IT Certification Strong hardware knowledge Benefits PTO Health Insurance IRA FSA LTD Flexible work environment

Keywords: Resource One, Inc, Hillsboro , Network Administrator (Level 3 Tech), IT / Software / Systems , Hillsboro, Oregon