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Level 4 Technical Support

Company: eXcell
Location: Hillsboro
Posted on: March 28, 2020

Job Description:

Take your career to the next level with eXcell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution. Level 4 Technical Support Overview You will be working in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the business solutions group handling requests for support of software hardware that are not supported by the regular IT support group. Responsibilities Putting OS on client laptops desktops tablets, configuration of laptops desktops tablets and client data migration Advanced break-fix support of software hardware issues for clients Flexibility changing directions within an hour, sometimes less Traveling between buildings using personal vehicle Comfortable with building high-end client and AMD gaming PCs Responsible for 5-10 system builds a day Must be able to do advanced pre-production hardware troubleshooting Must be able to figure out certain processes that are internal-only, and not necessarily documented Creating OS images Overclocking and BIOS tweaking experience Preferably a passionate gamer Intermediate networking knowledge (we have 50+ client LAN) You will have frequent interaction with clients in person and also via phone, email, and IM. You will be working in a dynamic team. We will challenge you with additional responsibilities, assigned periodically aimed to help meet client needs and provide you with continuous hands-on training and experience. Requirements 3-5 years of technical experience desired A+ certification required within 90 days of start date Windows Linux imaging Advanced Windows OS troubleshooting Must be able to lift up to 35 lbs. solo May be required to walk sit stand crawl kneel for extended periods Must have excellent customer service skills and excellent written verbal communication skills Requires knowledge of Microsoft suite 2013 and O365 (Outlook, Excel, and Word primarily) and Windows 8 and 10 W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .PandoLogic. , Location: Hillsboro, OR - 97129

Keywords: eXcell, Hillsboro , Level 4 Technical Support, IT / Software / Systems , Hillsboro, Oregon

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