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HR Specialist

Company: Snowshoe Mountain Resort
Location: Hillsboro
Posted on: May 14, 2022

Job Description:

FLEX YEAR ROUND (9-11 MONTHS)RESORT OVERVIEW, CULTURE AND VISION Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.OUR VALUESOur organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests.Integrity Performance Environment Fun Collaboration JOB RESPONSIBILITIES

  • Assists with onboarding process by supporting with making job offers, sending pre-employment enrollment and onboarding information, and scheduling Orientations
  • Responsible for processing hires/onboarding new and rehires through our HRIS (Human Resource Information System)
  • Providing office support to Human Resources and the Admin Offices
  • Screening calls, activating voice mail, and ensuring HR phone tree accuracy
  • Take accurate and thorough messages and refer calls to alternate sources where appropriate
  • Professionally greet and welcome employees and guests to the Human Resources / Executive Office and assist with accurate and timely information
  • Exercise preventive maintenance, troubleshooting malfunctions, and calling for repairs
  • Support the Employee Engagement Survey process and employee events/project support
  • Provide non emergent medical transport for employees as needed
  • Maintain department professionalism as a respected and trusted member of the team
  • Demonstrates professional behavior on an influential and highly visible position
  • Follow policies/procedures regarding noise/mingling at reception area and maintaining proper dress code
  • Maintain good working relationships with all on mountain departments and contribute to team effort by maintaining excellent communication
  • Prioritize projects and assignments with little or no direction
  • Manage paperwork efficiently, effectively and in a confidential manner and in accordance with company policy
  • Responsible for personnel file room organization and maintaining records in current status
  • Demonstrate good judgement when addressing in person, phone, or email communication
  • Focus on relevant issues while effectively coping with competing priorities
  • Monitor activity in the Fresh Service ticketing system, review reports to ensure service levels are being met, and ensure opportunities to improve are identified and communicated to functional leaders.
  • Identify risks or opportunities and recommend changes to processes to improve the delivery of HR services to the organization
  • Increase the efficiency of department function by creating new tools, processes and procedures and enhancing HR business practicesThis job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
    • Valid Driver's License required
    • High level understanding of HRIS system concepts from a functional and technical perspective
    • Extremely organized and detail-oriented with the ability to shift priorities as needed
    • Proven skill at handling stressful situations and interfacing with all levels of the business in a courteous and professional manner
    • Ability to operate in a fast-paced organization and handle multiple projects simultaneously
    • Demonstrated independent problem solver
    • Highly collaborative team player
    • Must demonstrate a guest first mindset, be self-driven, motivated to helpDIRECT EXPERIENCE
      • Education: High School diploma or GED
      • Experience: 1 year of previous administrative field skills and computer skills of word processing, Microsoft Teams, Excel, and Microsoft Office LEADERSHIP
        • Understands business complexities and assumes responsibility for driving change
        • Leads employees or teams of employees to achieve goals
        • Guides employees through periods of change, even during difficult times or in the face of hard business decisions
        • Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliabilityENGAGEMENT
          • Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
          • Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
          • Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
          • Demonstrates true passion for the job, the resort, and the company overall
          • Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.COMMUNICATION
            • Communicates clearly and appropriately - both orally and in writing
            • Responds to questions or requests in a timely manner
            • Conducts regular one-on-one and departmental meetings to ensure a good flow of information
            • Recognizes and rewards the achievement of his/her team and others; Ensures thank-you' s are delivered
            • All communication is down home and strives to improve upon a high level of guest service in a friendly manner
            • Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs. Can learn quickly those applications not known.DELIVERY
              • Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
              • Delivers highly accurate end-work product personally and through overseeing others
              • Able to analyze numbers and draw conclusions from statistical information
              • Meets or exceeds financial goals, budgets, forecasts
              • Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
              • Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectationsFLEXIBILITY
                • Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
                • Adjusts budgets and reforecasts as needed across the year based on changing business needs
                • Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
                • Inspires a unified team through understanding was/is required for successful, cooperative, and fun team successTRAVEL REQUIREMENTSAny employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.PHYSICAL DEMANDS AND WORKING CONDITIONSThis position may be required to work evenings, weekends, and holidays.Office Environment:
                  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
                  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
                  • Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
                  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
                  • Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
                  • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.An Equal Opportunity Employer

Keywords: Snowshoe Mountain Resort, Hillsboro , HR Specialist, Human Resources , Hillsboro, Oregon

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