Inside Sales - Customer Service Representative
Company: Banner Industries of N.E., Inc.
Location: Hillsboro
Posted on: May 4, 2022
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Job Description:
Job Description Job Profile We seek a self-starting, technical,
driven individual who will work cooperatively with a distribution
team to maintain and grow existing business, create new business
and meet or exceed monthly sales quotas while increasing customer
satisfaction. We are a growing company in the industrial and high
technology markets and are looking for hard working and skilled
individuals. Inside Technical Sales Job Description Specific duties
of the Inside Sales employee will include: Generate new and repeat
sales by providing product and technical information in a timely
manner Determine customer requirements and expectations in order to
recommend specific products and solutions Recommend alternate
products based on cost, availability or specifications Present
price, credit and terms in accordance with standard procedures of
the company Accurately process customer transactions such as
orders, quotes or returns Provide accurate information regarding
availability of in-stock items Obtain accurate information from
vendors relating to shipment dates and expected date of delivery
Increase sales and average order size by means of cross-selling,
up-selling, add-on sales and offering promotional sale items
Educate customers about terminology, features and benefits of
products in order to improve product related sales and customer
satisfaction Contact customers following sales to ensure ongoing
customer satisfaction and resolve any complaint Fill requests for
catalogs, information or samples Capturing of accurate and complete
information in Customer Relationship Management system Identify
trends in customer satisfaction or dissatisfaction Manage time
effectively, meet personal goals and work effectively with other
members of the distribution team Communicate to the purchasing
department unexpected increases or decreases in demand for products
Maintain proficiency in using personal computer, data entry
terminal and other common office equipment and software Follow
company policies and procedures Present a professional image at all
times to customers and vendors Perform other duties/ projects as
assigned. Skills Required The ideal candidate will have experience
in industrial distribution. Great phone presence as you will be
doing business over the telephone. Highly organized, great with
time management. Able to work in a fast-paced, self-directed
entrepreneurial environment. Exceptional verbal and written
communication skills. Highly proficient level computer skills
including MS Word, PowerPoint, Excel, and Outlook. Should be
proficient in CRM software solutions Decision-making, problem
resolution and creative thinking skills. Able to multi-task the
activities with shifting priorities. Honest, assertive and
systematic. Ability to work both independently and in a group
environment Relevant training in Inside Sales. Shipping and
Receiving. Great positive attitude. Excellent Teamwork Experience
in distribution is a plus We are seeking a Customer Service
Representative - Inside Sales to join our team You will resolve
customer questions and offer solutions to drive company revenue.
Responsibilities: Present and sell company products and services to
new and existing customers Prospect and contact potential customers
Reach agreed upon sales targets by the deadline Resolve customer
inquiries and complaints Set follow-up appointments to keep
customers aware of latest developments Create sales material to
present to customers ---Qualifications: Previous experience in
sales, customer service, or other related fields Familiarity with
CRM platforms Ability to build rapport with clients Strong
negotiation skills Deadline and detail-oriented We are seeking an
Inside Sales - Customer Service Representative to join our team You
will resolve customer questions and offer solutions to drive
company revenue. Responsibilities: Present and sell company
products and services to new and existing customers Prospect and
contact potential customers Reach agreed upon sales targets by the
deadline Resolve customer inquiries and complaints Set follow-up
appointments to keep customers aware of latest developments Create
sales material to present to customers --- Qualifications: Previous
experience in sales, customer service, or other related fields
Familiarity with CRM platforms Ability to build rapport with
clients Strong negotiation skills Deadline and detail-oriented
Keywords: Banner Industries of N.E., Inc., Hillsboro , Inside Sales - Customer Service Representative, Hospitality & Tourism , Hillsboro, Oregon
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