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Shift Leader - TV Hwy & 67th Ave

Company: Chick-fil-A Hillsboro
Location: Hillsboro
Posted on: January 10, 2022

Job Description:

Starting at up to $20 per hour for all opening or closing schedules.We are the home of the 3 day work week! Chick-fil-A TV Hwy & 67th Ave has a unique opportunity for a 3 day work-week for full time work. If you choose this schedule, then you can work each week for 3 days, having 4 days off, including a 2 day weekend (either Saturday/Sunday, or Sunday/Monday). A typical shift in this schedule would be a 6am-6pm shift or 11am to 11pm shift, or similar.Responsibilities

  • Meet all brand standards in the restaurant (food safety, food quality, cleanliness, hospitality, fast service, etc.)
  • Effectively plan and execute restaurant operations in a given area of the restaurant: Front of House and/or Back of House
  • Create consistency in daily operations (positive atmosphere, unified teamwork, organized environment, etc.)
  • Ensure that all Team Members have the tools, resources, and skills to perform their role exceptionally in effort to provide Remarkable experiences to every guests
  • Coach and oversee restaurant cleanliness and safety
  • Assess cash management flow and accountability
  • Solve operational hindrances to guest experiences
  • Create area setupsDevelopment
    • Invest in, develop, and grow the Front and/or Back of House Team Members
    • Train and coach new and existing team members
    • Coach positional excellence
    • Continuously develop yourself (coaching, books, podcasts, etc.)Metrics
      • Overall Guest Satisfaction CEM ("Customer Experience Monitor" scores are feedback provided by guest surveys).
      • Food Taste and Temperature CEM (BOH)
      • Accuracy, Fast Service, and Attentive and Courteous CEM (FOH)
      • Checklist Completion
      • Car Count
      • Speed of Service (FOH)
      • Safe Count Completion (FOH)
      • AHA Hold Times (BOH)
      • SAFE Daily Critical and ERQA Completion (BOH)Salary:Starting at up to $20/hour for Full Time Shift leader work.


Keywords: Chick-fil-A Hillsboro, Hillsboro , Shift Leader - TV Hwy & 67th Ave, Hospitality & Tourism , Hillsboro, Oregon

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