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Insurance Customer Service Representative

Company: Global Channel Management, Inc.
Location: Hillsboro
Posted on: May 7, 2020

Job Description:

Insurance Customer Service Representative needs years financial or industry experience Insurance Customer Service Representative requires: Associates degree Bilingual (Spanish/English) a plus FINRA Licensed Call Center or work experience with a Bank or financial company Quick with learning new software. Insurance Customer Service Representative duties: Deliver personalized service and responding to a variety of plan and policy-related questions which impacts the participant and ultimately, the plan as a whole. Provide clear and concise communication of plan information, policies, and procedures via telephone by using a variety of computer and telecommunications technologies/software/systems. Problem solve, perform initial research and follow-up with individual participant related issues, as needed. Monitor status of requested work and prepare customized correspondence as necessary and make outbound calls as requested. Facilitate call escalation for participants whose loan or distribution requests are not being met within established service time-frames.

Keywords: Global Channel Management, Inc., Hillsboro , Insurance Customer Service Representative, Hospitality & Tourism , Hillsboro, Oregon

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