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Medical Receptionist

Company: Neighborhood Health Center
Location: Hillsboro
Posted on: May 27, 2023

Job Description:

Who We Are:Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.Why work with us?We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.Our employees voted NHC a Top Workplace in 2020, 2021 and 2022!Job Title: Medical ReceptionistDepartment: MedicalReports To: Clinic ManagerWork Type: On-SiteClassification: Non-ExemptLanguage Differential: EligibleSUMMARYThe Medical Receptionist will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH) and demonstrate the value of NHCs mission. The Medical Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting.Essential Job DutiesWelcomes patients and visitors in person or virtually and answers inquiries with professionalism.Accurately schedules and confirms in-person and virtual appointments, enters patients information by obtaining, recording, and updating demographic and financial information into EHR (EPIC).Processes co-payments and completes daily deposit reconciliation.Scrubs patient charts daily.Scans and indexes documentation into medical records according to NHCs policies and procedures.Receives, documents, and routes messages to appropriate clinical staff.Assists in new employee training on specific tasks, as needed.Answers incoming patient calls to support to the Contact Center, as needed.Works collaboratively in a team environment.Performs other duties as assigned.QUALIFICATIONSDon't think that you meet every single requirement? Studies have shown that women, people of color, people with disabilities, and LBGTQ+ people are less likely to apply to jobs unless they think they meet every single qualification. At Neighborhood Health Center, we are dedicated to building a diverse, inclusive, and authentic workplace; so, if you're excited about this role, but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.Education and/or ExperienceThis position requires a high school diploma or equivalent.At least one-year experience in a fast-paced customer service setting, preferably in healthcare.Previous EPIC or EHR experience is preferred.Ability to fluently speak, read, and write in Spanish highly preferred.Knowledge, Skills, Abilities & BehaviorsAbility to communicate professionally, both verbally and in writing.Basic knowledge of medical terminology and insurance billing terms.Ability to enter in data accurately with attention to detail.Ability to maintain confidentiality with knowledge of HIPAA compliance.Knowledge of Safety Data Sheet (SDS).Ability to work in a fast-paced environment.Ability to answer and utilize multi-line telephone.Ability to learn and adapt to changing information and/or policies and procedures.Must be able to display sensitivity to the population and patients served.Must be able to demonstrate a record of reliable attendance and punctuality.Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software.Ability to proficiently use EPIC Electronic Health Record.WORKING CONDITIONSRegularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment.Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 10-20 pounds up to 40-50 pounds.The noise level in the work environment is usually moderate.Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.

Keywords: Neighborhood Health Center, Hillsboro , Medical Receptionist, Healthcare , Hillsboro, Oregon

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