Assistant, Medical
Company: Kaiser
Location: Hillsboro
Posted on: July 30, 2022
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Job Description:
Job Summary: Participates with the Health Care Team in
delivering quality and customer focused health care to patients in
a manner that reflects Kaiser Permanentes mission, vision and
values. Provides clinical and administrative support to clinicians
and other health care team members to offer a variety of health
care services to patients. Clinical duties involve both direct (in
person) and indirect (via phone or on-line) patient care activities
requiring both simple to complex clinical knowledge and skills. As
appropriate to the positions scope of authorized duties, the MA is
expected to have competent observational, clinical, critical
thinking, communication, problem-solving and decision-making skills
in order to meet patient needs and contribute to a positive care
experience and work environment. Works under the clinical
supervision of the clinician for patient care activities, and under
the general direction of the designated manager/supervisor.
Essential Responsibilities: Clinical Tasks: These job tasks provide
patient care and are to be performed competently, consistently,
accurately and according to established regional/departmental
clinical protocols, policies and procedures and standards. They
are: Prepares and organizes patients office visit for known
reason/procedure by ensuring that all appropriate tests, clinical
information (e.g. diagnostic test results, consultation reports,
outside records, etc.) and order entries are ready for clinician
review prior to appointment time. Collects pertinent subjective
(e.g. signs; symptoms, allergies, current medication, tobacco use,
etc.) and objective (e.g. vital signs, height, weight, etc.) data
related to patients reason for visit (i.e. chief complaint,
presenting symptoms or procedure). Utilizes standardized tools
(e.g. PST, health maintenance alerts) to identify and address
health maintenance/care gaps with patient and alerts clinician on
those that require his/her attention. Recognizes signs and symptoms
of common medical illnesses, abnormal versus new/existing and
reports to clinician. Alerts clinician on signs and symptoms
requiring immediate attention and respond to directions per
clinician. Prepares patient for actual visit/procedure prior to
clinicians exam during rooming-in process. Assures exam/procedure
room contains appropriate supplies, equipment, forms and
educational materials are available and ready for use during
visit/procedure. Checks equipment are in safe working order and
cleans room after use. Provides patient with after-visit,
follow-up, self-care or procedural instructions and/or educational
materials as directed by clinician. Use KP HealthConnect and other
information systems to document all pertinent data and outcomes of
patient care according to standardized procedures and policies such
as and not limited to the use of SBAR, KP HealthConnect smarttools,
etc. Updates demographic or historical clinical data gathered in
the electronic medical record. Clinical Procedures: Performs
diagnostic tests, therapies and procedures within scope of
authorized duties competently and with maintenance of proficiency
according to: a) specific department standards on core clinical
tasks (see departments list of core skills); application of
knowledge and skills appropriate to developmental age of patient;
and established policies such as and not limited to patient safety,
aseptic and sterile techniques and infection control. Examples of
categories of clinical tasks are as follows: Screening tests - e.g.
vital signs, vision, hearing, developmental, LOPS, pain, etc.
Diagnostic tests - e.g. urine dips, spirometry/peak flow, bladder
scan, finger sticks for glucose, O2 saturation rate, etc.
Medication administration via oral, topical, otic, rectal, vaginal,
IM, SubQ, intradermal, ophthalmic, inhalation and nasal routes.
Wound care - e.g. routine dressing changes, staple/suture removal,
cleansing/flushing of wounds. Application and/or removal of
orthopedic appliances and other devices - e.g. splints, slings,
orthotics, cast, crutch management, anti-embolic stockings
measurement, procedural safety restraints, etc. Minor surgical
procedures assist - e.g. biopsies, excisions, insertion of devices,
D C, etc. Medical procedures assist - e,g. PAP, colonoscopies,
sigmoidoscopies, colposcopies, joint aspirations, etc. Lab
specimens collection and labeling - e.g. nose, throat, wound,
application of U-bag, etc. Irrigations - e.g. eye, ear.
Instrument/equipment set-up, cleaning and processing (sterile and
non-sterile) - e.g. scopes, cryogun, O2 tank, procedural trays,
etc. Ambulate/transfer of patient using lift equipment. Other
procedures outlined in the core skills checklist as attached.
Practice Management Activities: These job tasks are
primarily;indirect patient care; (i.e. non face-to-face) to be
performed competently, accurately and consistently according to
established regional/departmental clinical protocols, policies and
procedures and standards. They are: Maintains and adjusts
clinicians patient schedule for efficient patient flow that
facilitates appointed visits and overbooks. Answers and responds to
in-coming messages/requests via telephone, mail or kp.org from
patient or other department(s) by collecting and communicating
pertinent data requiring clinicians review and input. Act as the
clinicians agent to communicate back to patient or department
his/her response/instructions in a timely manner. Facilitates and
completes follow-up duties on patients plan of care as directed by
clinician to include but not limited to: processing of
prescriptions and forms; reminder of screening/diagnostic tests
that are due; scheduling/staging of procedures, tests, referrals,
and/or return appointments; and obtaining and inputting patient
data to monitor progress into the electronic medical record. Sorts
and prioritizes mail containing patient and/or clinical information
requiring clinicians review and attention. Provides
population-based care outreach activities to include health
maintenance screening as directed by clinician. Teamwork,
Leadership and Professional Development Activities: Performs
appropriate daily activities to start workflow in work area per
team agreements and procedures. Demonstrates flexibility and
ability to reprioritize workflow to handle urgent/emergent demands
of the team effectively. Assists with on-boarding of new
hires/transfers and/or validating peers clinical skills. Reports
errors, near misses or other hazards in a timely manner per
established procedures. Seeks assistance with duties when unable to
perform safely, lacks training or outside scope of authorized
duties. Completes annual competency assessments and trainings by
meeting organizational standards and expectations. Demonstrates and
maintains clinical knowledge and skills related to departments
clinical area and contributes new ideas to assist team in achieving
departmental/regional quality and service goals/initiatives. Other
duties as assigned consistent with job description. Basic
Qualifications: Experience N/A Education N/A License,
Certification, Registration Basic Life Support within 1 months of
hire Additional Requirements: Graduate of accredited Medical
Assistant program. Employees must be able to successfully obtain
Kaiser Permanentes Medication Administration Competency
Certification within ninty (90) days of employment as a Medical
Assistant. Demonstrated interpersonal and customer service skills
(Assessment required for external candidates). Demonstrated
communication (written and oral) skills. Demonstrated literacy in
using computers and keyboarding. Skills in problem-solving, setting
priorities and using good judgment for decisions. Ability to work
independently and efficiently under pressure. Preferred
Qualifications: One (1) - two (2) years in a medical assistant
position to assigned departments clinical area (e.g. Pediatrics,
FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.)
within an ambulatory care setting. Demonstrated clinical knowledge
and procedural skills and/or documented trainings in assigned
departments clinical area within the last one (1) - three (3)
years. Current National Medical Assistant Certification.
Familiarity in documenting in an electronic medical record system.
Note: Mon-Fri, occasional Sat, Sun Typical hours 4, 9 hour shifts
with a half day. Float PRN to meet WMS clinic needs. Float
occasionally/as needed to Westside Medical Specialty Care Job
Schedule: Job Category: Clinical Support
Keywords: Kaiser, Hillsboro , Assistant, Medical, Healthcare , Hillsboro, Oregon
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