Senior Branch Manager (Cedar Hills Experience Center) (FULL TIME ONSITE)

Company: First Technology Federal Credit Union
Location: Beaverton
Posted on: May 10, 2025

Job Description:

Description

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The Senior Manager, Experience Center (XC) oversees all aspects of the daily operations of a larger or more complex XC, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded.

Primary Responsibilities:
Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
Coach and develop Assistant Managers in the areas of quality, productivity, employee relations/coaching and evaluation, member sentiment, ensuring high levels of performance
Implement credit union business strategy at XC level
Back up Director in various leadership aspects, as required
Own regional initiatives, such as policy or procedure changes and strategic updates
Leverage key performance metrics and data to provide insights and make strategic business recommendations
Fully handle all escalated member issues within the region, resolving on a timely basis to satisfaction
Maintain and enforce systems, policies, procedures and productivity standards
Ensure member service projects (change initiatives) meet objectives on time and on budget
Partner with Assistant Managers in handling all aspects of XC operations (including monthly self audit, general ledger audits, balancing debit cards, locating transactional errors, cash and vault balancing, negotiable items)
Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
Research, resolve and communicate operational issues and potential problems to leader and/or other business units
Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
Manage vendor relationships to support operational excellence and member service levels

Experience and Education Requirement:
Minimum Education: Bachelor's degree is preferred
Minimum 5 years' experience in retail operations with a proven successful track record in deepening and acquiring customer relationships, preferably in financial services
Minimum 3 years' experience leading people or teams, ideally in the sales sector
Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
Ability to use data and analytic information to gain insights and drive strategic direction
Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
Familiarity with CRM software is preferred
Working knowledge of Microsoft Office Suite
Certification/License: N/A

Location: Cedar Hills Experience Center - Beaverton, OR 97005
Target Compensation in Beaverton, OR: $94,000 to $125,000 annual plus quarterly incentive
Benefits options include:
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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First Tech is not currently offering Visa sponsorship for this position

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Keywords: First Technology Federal Credit Union, Hillsboro , Senior Branch Manager (Cedar Hills Experience Center) (FULL TIME ONSITE), Executive , Beaverton, Oregon