FAB Operation Manager - HiNA
Company: ASML US, LLC
Location: Hillsboro
Posted on: March 16, 2023
Job Description:
FAB Operation Manager - HiNA
Location
Hillsboro - OR, US
Degree
Bachelor
Experience
8+ years
Team
Customer support
Job category
Travel
Reference
J-00260569-828
Introduction to the job
ASML US brings together the most creative minds in science and
technology to develop lithography machines that are key to
producing faster, cheaper, more energy-efficient microchips. We
design, develop, integrate, market and service these advanced
machines, which enable our customers-the world's leading
chipmakers-to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro,
Oregon.This position may require access to controlled technology,
as defined in the Export Administration Regulations (15 C.F.R. *
730, et seq.). As a condition of employment, qualified candidates
must be legally authorized to access such controlled technology
prior to beginning work. Business demands may require the Company
to proceed with candidates who are immediately eligible to access
controlled technology. Role and responsibilities
As a manager for the EXE Fab Team we are looking for a visionary
leader who demonstrates a positive attitude, with the ability to
motivate and inspire a team in a self-less manner to achieve great
results. This manager must be a pro-active problem solver who has
strong organizational skills, and continuously strives for site
continuity and improvements. Most importantly we are looking for
somebody with an ingrained core value of people development and is
viewed as caring and trustworthy.Management:
Communicate vision for the group and
translate that vision into a direction. Develop initiatives that
align with the strategic direction and drive team to execute.
Ensure adequate staff and productive working conditions within the
group by executing the Human Resources policies.Instruct and
support the activities and control the Site Support actions.Appoint
workload, set priorities, solve problems and ensure timely and
correct deliveries conform to planning.Customer Support:
Mobilize resources to provide service
for ASML products and ensure customer satisfaction.Improve
communication and performance of the Customer Support
organization.Work with ASML customer organization to gather
information and ensure service meets customer requirements.Account
Support:
Establish aligned strategic plan for
customer satisfaction balanced with ASML business initiatives.
Participate in the Account Support Team organization in order to
solve escalated issues in an effective and efficient way.Ensure the
conditions to avoid problems and to support the organization to
deal with occurring issues effectively.Support:
Ensure requests for Support staff are
properly prioritized. Monitor all site escalations for proper
priority, response, staffing and follow-up.Ensure the proactive
monitoring of equipment and follow-up to all service orders. Act as
the central point of contact for the support organization. Provide
weekly reports to site Manager on support organization.Assess
customer satisfaction with ASML service levels, products and
company performance.Assess customer product and system needs,
provide consultation.Plan and negotiate Service contracts with
customers to ensure high degree of system performance and
reliability. Manages and owns internal and customer performance
metrics. Budget:
Manage labor hours, headcount and
costs of the local team.Manage the investments, expenses and
overtime based upon outlined ASML business policies.Provide input
to the overall CS budget for the local team.General:
Improve communication and
international co-operation.Implement and improve policies,
processes, procedures, data base management and administrative
control within the region.Drives change to exploit opportunities.
Ensure alignment with key stakeholders worldwide for solution
finding, process improvement and implementation.Manage 2 Group
leaders and a team leader. Education and experience
BS degree in an engineering field or
equivalent experience.8- 10 years of experience with 2-3 years of
management experience with projects and people. Requires an
in-depth knowledge of semiconductor industry and products normally
acquired through industry specific technical support or service
role; knowledge of pneumatics, hydraulics, electronics,
semiconductor processes, software and related
disciplines.Experience in Customer Support organization, preferably
in Lithographic process industry. Skills
Working at the cutting edge of tech, you'll always have new
challenges and new problems to solve - and working together is the
only way to do that. You won't work in a silo. Instead, you'll be
part of a creative, dynamic work environment where you'll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. You'll have the flexibility and
trust to choose how best to tackle tasks and solve problems.To
thrive in this job, you'll need the following skills:
Can observe and respond to people and
situations and interact with others encountered in the course of
work.Can learn and apply new information or skills.Must be able to
read and interpret data, information, and documents.Strong customer
focus and commitment to customer satisfaction through
prioritization, quality, efficiency and professionalism.Ability to
complete assignments with attention to detail and high degree of
accuracy.Proven ability to perform effectively in a demanding
environment with changing workloads and deadlines.Result
driven-demonstrate ownership and accountability.Identifies
bottlenecks and drives improvements.Work independently or as part
of a team and follow through on assignments with minimal
supervision.Demonstrate open, clear, concise and professional
communication.Ability to establish and maintain cooperative working
relationships with manager, co-workers and customer.Work according
to a strict set of procedures within the provided timelines.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the
importance of a diverse and inclusive workforce. It is the policy
of the company to recruit, hire, train and promote persons in all
job titles without regard to race, color, religion, sex, age,
national origin, veteran status, disability, sexual orientation, or
gender identity. We recognize that diversity and inclusion is a
driving force in the success of our company.
Other information
Role within OfficeResponsibilities:
Routinely required to sit; walk;
talk; hear; use hands to keyboard, finger, handle, and feel; stoop,
kneel, crouch, twist, reach, and stretch. Occasionally required to
move around the campus.Occasionally lift and/or move up to 20
pounds.May require travel dependent on business needs.Specific
vision abilities required by this job include close vision, color
vision, peripheral vision, depth perception, and ability to adjust
focus.EOE
AA M/F/Veteran/DisabilityNeed to know more about applying for a job
at ASML? Read our .
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Keywords: ASML US, LLC, Hillsboro , FAB Operation Manager - HiNA, Executive , Hillsboro, Oregon
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