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Utility Assistance Assistant Manager

Company: Community Action Organization
Location: Hillsboro
Posted on: March 15, 2023

Job Description:


utility assistance assistant manager


housing stability

Open Date:

march 7, 2023

Reports to:

utility assistance program manager

Close Date:

march 15, 2023

Work Location:

1001 sw baseline street Hillsboro, or 97123

Hiring Range:*


FLSA Status:


Position Status:

regular full time (rft)

Benefit Status:

eligible for benefits

Work Hours Per Week:


Number of Positions:


Months Active:


Positions Supervised:

0*Note on Hiring Range:
For applicants with extensive qualifications and/or years of experience, the hiring range may be exceeded with approval. If approval is granted, it will be based upon careful review of the applicant's qualifications, experience, internal equity and budgetary considerations. The final rate approved will typically never be at a rate equal to or above the established midpoint of the pay range for the position.Benefits: All regular full-time (RFT) status positions of 20 hours per week or more year round or part year of .50 FTE or higher are eligible for our outstanding benefits package including:

  • Individual Medical with premium covered at 90%
  • Free Dental insurance for the employee
  • Employer matched retirement dollar for dollar for the first 3%
  • Generous paid sick and vacation time
  • 13 paid 0bserved holidays
  • Free life and long term disability insurance
  • Medex travel assistance
  • Employee Assistance Program
  • Rich and diverse mission-based working environment
    Position Summary:
    In support of the Agency's mission, the Utility Assistance Assistant Manager is responsible for supporting the equitable distribution of utility assistance by providing leadership, consultation, training, management, planning, and supervision of staff. This position actively contributes to a welcoming and inclusive team environment and helps lead program decision-making to ensure culturally responsive, person centered and trauma informed service delivery. Activities include providing assistance to the Utility Assistance Program Manager in overseeing local, state, and federal grant requirements, maintaining community partnerships, and providing leadership pertaining to emergency rent assistance and eviction prevention issues. Responsible for supporting implementation and oversight of program processes to ensure regulatory compliance with program and funding requirements. Essential Functions and Responsibilities:

    • In partnership with the Utility Assistance Program Manager and other program leadership, develop, implement and manage Utility Assistance Program systems for client emergency funds and resources related to utility assistance.
    • Ensure appropriateness of use, adequacy of documentation, authorize payments to clients and vendors, coordinate payment process, and resolve payment problems in collaboration with program leadership team.
    • Support the coordination and maintain positive relationships with Utility Assistance partners including OHCS, CAPO, utility vendors, and other providers.
    • Promote coordination with other Community Action programs in order to facilitate client access to all applicable funds and services.
    • Assist Utility Assistance Program Manager in coordination of program budget monitoring to support timely spend-down of funds.
    • Assist with hiring, training, supervision and evaluation of program staff. Provide frequent support and feedback, encourage professional development, and prioritize work assignments.
    • Ensure that program operates within agency policies and funder requirements and regulations.
    • Provide leadership to the agency and the community related to utility assistance and energy burden issues.
    • Assist in representing the program on local and regional committees and work groups as assigned.
    • Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.
    • Strictly adhere to agency code of ethics and standards of workplace behavior.
    • Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.
      Marginal Functions and Responsibilities:

      • Other marginal functions and responsibilities as assigned.
        Required Education/Training/Experience:

        • Bachelor's Degree in a relevant field with a minimum of three (3) years of experience working on issues pertaining to the delivery of utility assistance. An equivalent combination of education and experience may be considered.
        • Ability to assign, coordinate, and supervise the work of others.
        • Experience in computer database applications.
        • Ability to carry out detailed tasks accurately and efficiently.
        • Ability to communicate ideas and information clearly and effectively in verbal and written form.
        • Strong organizational skills and ability to manage multiple tasks of competing priority with accuracy.

          • Experience working with social services programs serving low-income individuals and families.
            Required Licensing or Other Special Certifications:

            • N/A
              Required Physical Demands of Essential Functions and Responsibilities:

              • Work is typically performed in an office environment.
              • Constant computer exposure and keyboarding.
              • In normal workday, may stand/walk 4 - 6 hrs./day; may sit _4 - 6_ hrs./day; may drive 1 hrs./day; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation _2_ hrs./day; may use hands at or above shoulder level for _1_ hrs./day.
              • In normal workday, may bend, squat, and/or climb frequently.
              • Work is light in nature, lifting a maximum of 20 lbs. with frequent lifting and/or carrying of objects weighing up to 10 lbs.
              • May require walking or standing to a significant degree or sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.
                How to Apply for this Position:
                To be considered we must receive a completed Community Action Employment Application form. You are welcome to also include a cover letter and resume at your option. Transcripts may be required for certain positions. Applications can be completed on our website: www.caowash.org or you can print off the application to complete or pick up the application form at either of our following locations:Hillsboro - 1001 SW Baseline St, Hillsboro OR 97123
                Beaverton - 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005Be sure to submit your application in a timely manner. If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at 503.357.6057. If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you. All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in. For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.COMMUNITY ACTION IS AN EQUAL OPPORTUNITY EMPLOYER
                Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

Keywords: Community Action Organization, Hillsboro , Utility Assistance Assistant Manager, Executive , Hillsboro, Oregon

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