Operations Manager - EUV Installs
Posted on: September 21, 2022
Location Hillsboro - OR, US Team Customer support Travel 30%
Introduction to the job ASML US brings together the most creative
minds in science and technology to develop lithography machines
that are key to producing faster, cheaper, more energy-efficient
microchips. We design, develop, integrate, market and service these
advanced machines, which enable our customers-the world's leading
chipmakers-to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support Organization is responsible for the
installation, qualification, repair and maintenance of the ASML
systems at customer sites and is responsible for the necessary
transfer of know-how to the customer. Local site Customer Support
branches perform these tasks for the customers within the specific
region. The mission of this position is to install leading edge
lithographic systems, at the customer site, within specifications,
on time, with quality exceeding the customer's expectations. The CS
EUV Install Operations Manager is expected to manage the people,
processes, business data analytics toward optimal performance, and
drive the organization to achieve future business requirements.
This position requires access to controlled technology, as defined
in the Export Administration Regulations (15 C.F.R. § 730, et
seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology. Role and
responsibilities The CS EUV Install Operations Manager is expected
to manage the people, processes, business data analytics, and drive
the organization to achieve future business requirements. -Manage
the engineering teams that perform the installations across
multiple sites across the US.
-Drive the operational performance of the teams including: safety,
execution quality, continues improvement, team capabilities, cost,
and team utilization.
-Responsible for the personal and professional development of all
Engineers within the team. Both to ensure personnel are at peak
operational readiness to support installations today but also
developing the team to meet future business needs.
-Manage stake holders throughout the organization that interface
with the installation team.
-Drive continuous improvement not only to optimize the performance
of the team but also to improve ASML operations.
-Maintain short and long term detailed manpower plans and
-Determine the requirements to meet future business objects, build
the appropriate justifications, and drive the fulfillment of these
requirements in the appropriate time frame.
-Industrialize the existing business processes, optimize process
performance, and integrate new processes into the operation as
required. Education and experience -Preference, BS degree in an
engineering field, or equivalent experience.
-10+ years of experience with a minimum of 5 years in Leadership
positions managing managers.
-Experience in a challenging environment with high tech products
and complex processes.
-Experience managing a customer Support organization and projects
-Knowledge of semiconductor lithography preferred.
-Multinational experience preferred.
-Good knowledge of the English language. Skills Working at the
cutting edge of tech, you'll always have new challenges and new
problems to solve - and working together is the only way to do
that. You won't work in a silo. Instead, you'll be part of a
creative, dynamic work environment where you'll collaborate with
supportive colleagues. There is always space for creative and
unique points of view. You'll have the flexibility and trust to
choose how best to tackle tasks and solve problems. To thrive in
this job, you'll need the following skills: -Can observe and
respond to people and situations and interact with others
encountered in the course of work.
-Can learn and apply new information or skills.
-Must be able to read and interpret data, information, and
-Strong customer focus and commitment to customer satisfaction
through prioritization, quality, efficiency and
-Ability to complete assignments with attention to detail and high
degree of accuracy.
-Proven ability to perform effectively in a demanding environment
with changing workloads and deadlines.
-Result driven-demonstrate ownership and accountability.
-Identifies bottlenecks and drives improvements.
-Work independently or as part of a team and follow through on
assignments with minimal supervision.
-Demonstrate open, clear, concise and professional
-Ability to establish and maintain cooperative working
relationships with manager, co-workers and customer.
-Work according to a strict set of procedures within the provided
-Good rapport with people, analytical thinker, structured approach,
process oriented, and excels in a dynamic environment.
-Must be flexible, stress resistant, and able to work independent
as well as in a team.
-Excellent communication skills with ability to digest technical
details into information that can be used to make business
decisions, communicate with customers, and influence others.
-Ability to drive operations in a matrixed organization.
-People Development skills to drive the development of people,
providing coaching and feedback.
-Ability to inspire and motivate individuals and teams.
-Excellent time management and delegation skills. Diversity &
Inclusion ASML is an Equal Opportunity Employer that values and
respects the importance of a diverse and inclusive workforce. It is
the policy of the company to recruit, hire, train and promote
persons in all job titles without regard to race, color, religion,
sex, age, national origin, veteran status, disability, sexual
orientation, or gender identity. We recognize that diversity and
inclusion is a driving force in the success of our company. Other
information Role within Office Responsibilities:
-Routinely required to sit; walk; talk; hear; use hands to
keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretch. Occasionally required to move around the
-Occasionally lift and/or move up to 20 pounds.
-May require travel dependent on business needs.
-Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Responsibilities: -Position will require
travel up to 30%.
-Position will require access to customer site locations, including
working in clean rooms.
-Ability to work flexible shifts including nights, weekends and
holidays. EOE AA M/F/Veteran/Disability Need to know more about
applying for a job at ASML? Read our frequently asked
Keywords: ASML, Hillsboro , Operations Manager - EUV Installs, Executive , Hillsboro, Oregon
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