Marketing Cloud Implementation Manager
Company: MuleSoft
Location: Hillsboro
Posted on: June 23, 2022
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Job Description:
To get the best candidate experience, please consider applying
for a maximum of 3 roles within 12 months to ensure you are not
duplicating efforts.Job CategoryCustomer Success GroupJob
DetailsThe Customer Success team is looking for a driven and detail
oriented Technical Account Manager (Marketing Cloud). You will have
responsibility for a small number of assigned accounts, maintaining
a single-minded focus to ensure clients are extracting the most
value out of their Salesforce investment. The TAM will have a track
record in translating complex technical issues into tangible
solutions. Collaboration with our most strategic customers is a
primary responsibility, demonstrating comprehensive knowledge of
the Salesforce platform. You will forge relationships with your
customers, developing a deep technical understanding of their
Salesforce implementation, share technical best practices and act
as point of contact for any major incidents, managing the customers
expectations and communications through resolution of such
incidents.Responsibilities:Develop relationships with key business
and IT stakeholders and become an expert on a customers
implementation by understanding their top business goals and
priorities.Help customers achieve their business goals and outcomes
by providing timely, proactive recommendations that will benefits
customers ongoing usage of Salesforce.Attain Trusted Advisor status
with both key business and technical decision makers.Identify key
industry business process areas for opportunity to use the
Salesforce platform.Advocate for innovation and early adoption of
platform capabilities with our 5 release yearly schedule through
customized release reviews.Uncover projects that are fit for our
Configuration Services, gather key requirements and act as liaison
between the customer and the Configuration Services team.Lead
Technical Health Reviews and provide relevant technical
recommendations on solutions and enhancements specifics to
customers business support of the Customer Success Strategy and
Success Manager, monitor and identify trends in Salesforce adoption
and utilization, Success Plan adoption and utilization, providing
guidance as part of Quarterly Success reviews.Proactive liaison and
focal point into Salesforce Technology and Product teams and
Technical Support Team, to address product feature/technical
hurdles.Forewarn customers of technology changes or potential
disruptions to their service and advise on mitigation
strategies.Play a key role in Product and Technical Red Account
management and resolution.Provide proactive Communications in the
event of a service degradation or disruption.Participate in issues
and act as an advocate for customers during the triage and
resolution of high severity cases, driving business reliability and
customer satisfactionProvide timely account or issue executive
level summary status reports both internally and to the
customer.Identify and collaborate with internal teams to ameliorate
renewal risks for both license and success plans subscriptions.Demo
existing unused salesforce capabilities/functionality.Drive
follow-up of technical Accelerator recommendations.Recommend
AppExchange Partners/ISVs/SIs based on requirements.Recommend
appropriate Success Cloud offerings ( e.g. Salesforce Services,
Accelerators, etc...).Contribute and collaborate internally to the
Salesforce team, share knowledge and best practices with team
members, contribute to internal projects and initiatives and serve
as Subject Matter Expert (SME) for specific technical or process
areas.Could require up to 20% travel.Minimum qualifications:Minimum
of 8 years relevant work experience in one or more of the
following: Enterprise Architecture, Technology Consulting, Customer
Success, Technology Solutions Development, Technical and/or
Solutions Architecture.Large scale implementation experience with
complex solutions environments.Experience in dealing with large,
complex, distributed systems scale fortable in dealing with IT
systems that support end to end business processes across the
customers value chain.Navigate, escalate and lead efforts on
complex customer requests or projects involving multiple parties
and enterprise systems.Demonstrated ability to communicate, present
and influence credibly and effectively at all levels of the
organization, including executive and C-level.Ability to
prioritize, multi-task, and perform effectively under
pressure.Aptitude for both analyzing technical concepts and
translating them into business terms, and for mapping business
requirements into technical features.Strong knowledge of business
processes (Sales, Service, Marketing, Support) business
applications and automation.Thorough familiarity with the database,
application and network technologies used in Cloud Computing (e.g
knowledge of network topologies and devices, database concepts and
SQL, multi-tenancy).Knowledge of the software development process
and of software design methodologies (coding experience useful, but
not required).Second language is a benefit.Preferred
qualifications:Salesforce product certification Marketing Cloud
will be a plus.Enterprise Architecture Experience.Deep technical
knowledge and implementation experience with software development
patterns (MCV, N-Tiered).Deep technical knowledge of Salesforce
products and features, capabilities, best use and how to deploy,
including knowledge of the Salesforce Marketing Cloud platform and
ecosystem.Knowledge of Salesforce multi-org implementation best
practices and strategies.Experience defining and delivering custom
enterprise applications in a technical and/or functional leadership
role.For Colorado-based roles: Minimum annual salary of $83,700 You
may also be entitled to receive 10% bonus, restricted stock units,
and benefitsSalesforce, the Customer Success Platform and world's
#1 CRM, empowers companies to connect with their customers in a
whole new way. The company was founded on three disruptive ideas: a
new technology model in cloud computing, a pay-as-you-go business
model, and a new integrated corporate philanthropy model. These
founding principles have taken our company to great heights,
including being named one of Forbess Worlds Most Innovative Company
five years in a row and one of Fortunes 100 Best Companies to Work
For eight years in a row. We are the fastest growing of the top 10
enterprise software companies, and this level of growth equals
incredible opportunities to grow a career at Salesforce. We are
working to improve the state of the world.LI-YAccommodationsIf you
require assistance due to a disability applying for open positions
please submit a request via this Accommodations Request
Form.Posting StatementAt Salesforce we believe that the business of
business is to improve the state of our world. Each of us has a
responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society
through inclusive programs and initiatives such as equal pay,
employee resource groups, inclusive benefits, and more. Learn more
about Equality at Salesforce and explore our and are Equal
Employment Opportunity and Affirmative Action Employers. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender
perception or identity, national origin, age, marital status,
protected veteran status, or disability status. and do not accept
unsolicited headhunter and agency resumes. and will not pay any
third-party agency or company that does not have a signed agreement
with or .Salesforce welcomes all.Pursuant to the San Francisco Fair
Chance Ordinance and the Los Angeles Fair Chance Initiative for
Hiring, Salesforce will consider for employment qualified
applicants with arrest and conviction records.
Keywords: MuleSoft, Hillsboro , Marketing Cloud Implementation Manager, Executive , Hillsboro, Oregon
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