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Application Services Manager

Company: Umpqua Bank
Location: Hillsboro
Posted on: March 25, 2020

Job Description:

JOB PURPOSE Manage a team of Technology Business Systems Analysts and Application Engineers responsible for services and engineering including Level 2 support for new and existing business application systems used by the bank and/or its customers. Actively engage with and provide guidance to the team in the context of the issues and details of the team's application portfolio comprising functionally grouped systems. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead the team to achieve high performance levels in terms of accuracy, system stability, and efficiency of issue resolution. Coordinate individual work streams to ensure alignment with business priorities and goals. Facilitate the collaboration of knowledge sharing and overall professional development of support team. Drive business partner / customer satisfaction through transparency and communication. Monitor and analyze metrics to identify opportunities for improvement. Supervise to ensure competence and continuity of qualified staff through optimum selection, mentoring, performance management, and recognition. Analyze current processes and make recommendations for areas of improvement, including but not limited identifying best practice design patterns and standards that will be common to multiple applications. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become The World's Greatest Bank. May perform other duties as assigned. SUPERVISORY RESPONSIBILITIES 3-12 employees REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Bachelor's degree in Information Technology, Computer Science, or BA/BS with experience equivalent to a degree in a technical discipline required. Master's degree in Information Technology, Computer Science, or BA/BS with experience equivalent to a degree in a technical discipline preferred. 5-8 years' experience working as technology systems analyst, applications, engineer, or as a technology manager. 0-1 years' management experience in a technology setting. Experience working within a complex service delivery technology environment with an understanding of the business functions supported in team's application portfolio. Basic understanding of architectural elements required to lead a group that supports large installations and maintain high availability such as clustering and load balancing. Proven ability to comprehend and navigate complex technical systems Experience with vendor management as it relates to support for issue management and escalation. Experience with banking products such as retail, commercial and core banking products, bill pay or lending software. Ability to thrive in a team-oriented, fast-paced environment. PHYSICAL AND ENVIRONMENTAL DEMANDS Office environment -- no specific or unusual physical or environmental demands. Occasional travel. Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

Keywords: Umpqua Bank, Hillsboro , Application Services Manager, Executive , Hillsboro, Oregon

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