Customer Support Engineer
Company: Disability Solutions
Location: Hillsboro
Posted on: September 28, 2024
Job Description:
Base Pay Range: $23.85 - $40.53 Per HourPrimary Location:
USA-OR-Hillsboro-Beaverton-KLAKLA's total rewards package for
employees may also include participation in performance incentive
programs and eligibility for additional benefits identified below.
Interns are eligible for some of the benefits identified below. Our
pay ranges are determined by role, level, and location. The range
displayed above reflects the minimum and maximum pay for this
position in the primary location identified in this posting. Actual
pay depends on several factors, including location, job-related
skills, experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/Division The KLA Services team headquartered in Milpitas, CA
is our service organization that consists of Service Sales and
Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The KLA
Services organization partners with our field teams and customers
in all business sectors to maintain the high performance and
productivity of our products through a flexible portfolio of
services. Our comprehensive services include: proactive management
of tools to identify and improve performance; expertise in optics,
image processing and motion control with worldwide service
engineers, 24/7 technical support teams and knowledge management
systems; and an extensive parts network to ensure worldwide
availability of parts.Job Description/Preferred Qualifications
- Evaluate, analyze, diagnose and solve technical equipment
problems via telephone, remote access or in person at a customer
location.
- Repair of system level issues are based on CSEs technical
knowledge, education, and training. These repairs involve system
level troubleshooting which can be performed using standard
procedures, system level diagnostics, and/or remote support
sessions with factory based engineering teams. Must drive solutions
based on analytical assessments of available data.
- Ensure equipment enhances customer production. In analyzing and
diagnosing equipment issues, CSEs may identify a problem exists in
a customer process and as a result may recommend shutdown of
customer fab equipment to prevent process excursions that would
ultimately impact production output.
- CSEs prepare field service reports on all support activity as
part of tracking and accounting for work activity. CSEs use
discretion and assist regional admin in preparing quotes based on
reason for equipment failure, time to solve, and potential costs
involved with repairs.
- Cross train and assist other field service engineers as
appropriate. Provides mentorship and technical assistance to less
experienced support engineers. in addition CSEs aid installation
teams on equipment startup and relocation activity.
- The nature of work requires that CSEs work independently; only
occasionally requiring guidance from management. CSEs spend at
least 50% of time at customer site and/or cleanroom factory
environment.
- Ability to use and understand DVMs, oscilloscopes, flow meters
and various other test equipment. Must successfully complete
ongoing technical training to acquire a detailed knowledge of
company equipment, the application of diagnostic techniques and
practical application of service aids. Attainment of Certification
Level 3 including basic proficiency in systems level repair of a
product within a family is required within defined time
period.
- Good interpersonal/communication skills in understanding
customer needs. Ability to work with exacting timelines to address
system down events that may affect customer manufacturing area.
Efficiently communicate system issues internally to management and
technical support teams as well as being able to externally
communicate critical issues to a diverse technical audienceMinimum
Qualifications
- Master's Level Degree or work experience of 0 years
- Bachelor's Level Degree and 1 years related work experienceThe
company offers a total rewards package that is competitive and
comprehensive including but not limited to the following: medical,
dental, vision, life, and other voluntary benefits, 401(K)
including company matching, employee stock purchase program (ESPP),
student debt assistance, tuition reimbursement program, development
and career growth opportunities and programs, financial planning
benefits, wellness benefits including an employee assistance
program (EAP), paid time off and paid company holidays, and family
care and bonding leave. KLA is proud to be an Equal Opportunity
Employer. We do not discriminate on the basis of race, religion,
color, national origin, sex, gender identity, gender expression,
sexual orientation, age, marital status, veteran status, disability
status or any other status protected by applicable law. We will
ensure that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us at talent.acquisition@kla.com or at +1-408-352-2808 to request
accommodation.
Keywords: Disability Solutions, Hillsboro , Customer Support Engineer, Engineering , Hillsboro, Oregon
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