Customer Support Engineer
Company: Kulicke and Soffa
Location: Hillsboro
Posted on: January 26, 2023
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Job Description:
Position Title: Staff Engineer Customer Support - - - - - - - -
- - - - - - - - - - Position Type: Regular At Kulicke and Soffa,
(NASDAQ:KLIC) We are an international leading provider of robotic
semiconductor packaging and electronic assembly solutions
supporting the global automotive, consumer, communications,
computing and industrial segments. Meaning---medical equipment,
cell phones, autonomous automobiles, computers, space operations
---all of these use products that our equipment helps to make. We
began as a start-up and now 70 years later as a successful public
corporation, still retain the spirit of offering our core values to
employees and customers alike. With R&D centers of excellence
in the USA, Europe and Asia, we bring together today's generation
of talent, collaborating on tomorrow's technologies. We are hiring
for a Customer Support Engineer located in the Hillsboro, OR area.
- The person will be responsible for supporting our US customers in
the Advanced Packaging Business Unit. - - This role encompasses: +
Product installation, calibration and specification verifications +
Troubleshooting technical issues and performing necessary repairs +
Training the customer engineers in the use and maintaining of the
equipment and + Leading the technical interactions with the
customer. The candidate should have a strong technical background
and customer service experience in semiconductor packaging. -
Experience with advanced packaging is a strong plus. - -
Demonstrated ability to working with highly advanced mechatronic
machinery and strong communication skills are required. While most
of the customer support will be in the Hillsboro, OR area,
occasional support at locations in other parts of the US will be
required. - Main Responsibilities + Troubleshooting and repairing
of semiconductor packaging equipment + Provides technical support
in equipment installations, buyoffs and trainings + Serve as a lead
technical interface to customers + Supports Application Engineer in
design related issues + Preparation of internal technical reports
and customer presentations + Willingness to travel domestically
about 20%, occasional international travel possible Desired Skills
and Experience + Strong aptitude and deep understanding of highly
advanced machinery; required + Experience with flip chip, die
attach or thermocompression bonding highly preferred + Experience
troubleshooting advanced machinery, use of oscilloscopes, etc.;
required + Bachelor's Degree in Mechanical or Electrical
Engineering; preferred + Minimum 5 years of hands-on experience
with semiconductor packaging equipment; preferred We offer a
competitive salary and a comprehensive benefits package including
life, medical, dental, vision, flexible spending accounts,
disability coverage, 401k with company contributions as well as
many other options to employees. To view this position and others,
please visit our careers page at www.kns.com Kulicke & Soffa is an
Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, gender or gender expression,
-national origin, disability, or protected veteran status. Powered
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Keywords: Kulicke and Soffa, Hillsboro , Customer Support Engineer, Engineering , Hillsboro, Oregon
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