Competency Engineer Optics - EXE/HiNA
Posted on: November 22, 2022
Location Hillsboro - OR, US Team Customer support Experience 3-7
years Degree Bachelor Travel 10%
Introduction to the job ASML US brings together the most creative
minds in science and technology to develop lithography machines
that are key to producing faster, cheaper, more energy-efficient
microchips. We design, develop, integrate, market and service these
advanced machines, which enable our customers - the world's leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The mission of this position is to drive the performance and
maintain an overview and road map for the scanner subsystems at
customer site. The holder of this position reports to the EXE Group
Leader and provides indirect and direct support to customers, and
direct escalation and competency support to operations. This
position requires access to controlled technology, as defined in
the Export Administration Regulations (15 C.F.R. § 730, et seq.).
Qualified candidates must be legally authorized to access such
controlled technology prior to beginning work. Business demands may
require ASML to proceed with candidates who are immediately
eligible to access controlled technology. Role and responsibilities
The EXE Optics Competency Engineer will work with the Fab team
engineers and system planners to provide escalation support
including action plans, best known methods and competency
knowledge. The EXE Optics Competency Engineer will also work with
non-local resources to solve escalated and structural issues,
disseminate knowledge into the local team and provide project
support per competency. Your main responsibilities: Diagnose and
determine root cause and provide action plans to maintenance
Execute difficult and uncommon repairs.
Support the execution of the EXE5000 integration at customer
Provide beta test, project and coordination support.
Review complex action plans upon request.
Knowledge transfers to local site engineers and customer.
Data analysis and define improvement and monitoring plans.
Develop and implement best known methods on necessary topics.
Improve service mix and structural issue documentation including
initiation, review and improvement rollout.
Mature and industrialize the ecosystem to meet customer needs. This
position will require an extensive travel time for training at ASML
research and production centers in Veldhoven, The Netherlands at
the start with the following missions: This position will require
to work nights and weekends on a rotation basis to support our
Education and experience
MS engineering or BS engineering degree, or equivalent
3+ years of experience.
Engineers with greater than 5 years' experience in a CS support
department for high tech products.
Engineers with at least 3 years of ASML micro-lithography system
Previous experience mentoring new hire engineers & helping
integrate from a technical and procedural perspective.
Proficient in MS Office (MS Word, Excel, PowerPoint).
Verbal and written language skills in English.
Skills Working at the cutting edge of tech, you'll always have new
challenges and new problems to solve - and working together is the
only way to do that. You won't work in a silo. Instead, you'll be
part of a creative, dynamic work environment where you'll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. You'll have the flexibility and
trust to choose how best to tackle tasks and solve problems. To
thrive in this job, you'll need the following skills: Can observe
and respond to people and situations and interact with others
encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and
Strong customer focus and commitment to customer satisfaction
through prioritization, quality, efficiency and
Ability to complete assignments with attention to detail and high
degree of accuracy.
Proven ability to perform effectively in a demanding environment
with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on
assignments with minimal supervision.
Demonstrate open, clear, concise and professional
Ability to establish and maintain cooperative working relationships
with manager, co-workers and customer.
Work according to a strict set of procedures within the provided
Must take ownership for solving issues and ensures escalations take
Take proactive action for prevention or repeating error.
Capable of resolving most issues without assistance & highly
independent in a shift position.
Ability to make decisions in the priority of problem solving.
Work unsupervised and be responsible for projects, track equipment
performance and prepare technical reports.
Take initiative and ownership to increase skill and knowledge level
Document knowledge systematically and in an accessible way.
Clear and effective communication skills required.
Ability to thrive in a very dynamic and high pace environment.
Multi-task team player with good ability to work under different
working environment pressures.
Open for cultural differences and able to work with a site of
different cultures and WOW.
Motivated, proactive, self-driven, and flexible.
Strong customer focus. Diversity & Inclusion ASML is an Equal
Opportunity Employer that values and respects the importance of a
diverse and inclusive workforce. It is the policy of the company to
recruit, hire, train and promote persons in all job titles without
regard to race, color, religion, sex, age, national origin, veteran
status, disability, sexual orientation, or gender identity. We
recognize that diversity and inclusion is a driving force in the
success of our company. Other information Role within Office
Responsibilities: Routinely required to sit; walk; talk; hear; use
hands to keyboard, finger, handle, and feel; stoop, kneel, crouch,
twist, reach, and stretch. Occasionally required to move around the
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Hi NA EUV Hillsboro EOE AA
Keywords: ASML, Hillsboro , Competency Engineer Optics - EXE/HiNA, Engineering , Hillsboro, Oregon
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