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Support Engineer

Company: SFDC Inc.
Location: Hillsboro
Posted on: April 6, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details Job Description: The Salesforce Premier Deliverability Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model. Your Impact - Responsibilities: In your role as a Support Engineer, you are the first point of contact for customers experiencing deliverability challenges. Job responsibilities include but are not limited to: --- Assisting customers in maximizing their email deliverability. This involves troubleshooting reasons for delays in sending and receiving emails, discussing dns configurations and discussing deliverability best practices.--- Developing and maintaining technical expertise in assigned areas of product functionality.--- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.--- Providing feature explanation and deliverability best practices.--- Managing customer expectations and the customer experience to maximize customer satisfaction.--- Actively maintaining and participating in job-related training activities.--- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.--- Multitasking and performing effectively under pressure.--- Creating and curating knowledge content. Experience/Skill Required: --- Bachelor's degree in Computer Science or a related field, or equivalent experience in a Systems Administrator role.--- Experience managing Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) services.--- Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.--- Understanding of SSL, TLS and HTTPS--- Excellent written and verbal communication skills. Experience/Skills Preferred: --- Experience with Salesforce and/or CRM applications and other cloud-based technologies--- Experience working in ReturnPath from Validity--- Clear comprehension of Object-Oriented Programming (OOP)--- Experience with reading/writing HTML and CSS--- Experience with Database concepts, Data management (RDBMS), and SQL--- Experience with developing Applications using SOAP and REST API's--- Demonstrated skill in Customer Support or Customer Service in a customer-facing role--- Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.--- Salesforce Certifications:- Salesforce Marketing Cloud Email Certification- Salesforce Marketing Cloud Administrator Certification- Salesforce Marketing Cloud Developer Certification- Salesforce.com Certified Administrator (ADM201 Certified) Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. For Colorado-based roles: Minimum annual salary of $66,600. You may also be entitled to receive 10% bonus, restricted stock units, and benefits Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. *LI-Y Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all.

Keywords: SFDC Inc., Hillsboro , Support Engineer, Engineering , Hillsboro, Oregon

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