Customer Care Representative
Company: Associate Ophthalmologists
Location: Newport
Posted on: February 3, 2026
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Job Description:
Job Description Job Description We are seeking a dedicated and
personable Customer Care Representative to join our dynamic team.
As a vital part of our customer service department, you will be the
first point of contact for our valued customers, providing them
with exceptional support and assistance. If you are passionate
about helping others and have excellent communication skills, we
would love to hear from you. Job Responsibilities As a Customer
Care Representative, your primary responsibilities will include: -
Responding to customer inquiries via phone, email, and chat
promptly and professionally. - Providing accurate information about
our products and services. - Resolving customer complaints and
issues efficiently, with a focus on customer satisfaction. -
Documenting customer interactions and transactions in the company’s
CRM system. - Collaborating with team members and other departments
to resolve complex customer issues. - Maintaining detailed and
accurate records of customer interactions. - Identifying and
escalating priority issues when necessary. - Staying updated on
product knowledge and company policies to provide high-quality
service. - High school diploma or equivalent; a bachelor's degree
is a plus. - Proven experience in a customer service role,
preferably in a call center environment. - Excellent verbal and
written communication skills. - Strong problem-solving abilities
and attention to detail. - Proficiency in using customer service
software, CRM systems, and Microsoft Office Suite. - Ability to
handle stressful situations with patience and professionalism. -
Strong organizational and multitasking skills. - Ability to work in
a team-oriented environment. - Availability to work flexible hours,
including evenings and weekends if required. - Fluency in English;
additional languages are an asset. Compensation details: 30-35
Hourly Wage PIf502492a6269-25405-39594771
Keywords: Associate Ophthalmologists, Hillsboro , Customer Care Representative, Customer Service & Call Center , Newport, Oregon
