ATM Service Technician - Portland, OR
Company: Cook Solutions Group
Location: Portland
Posted on: April 28, 2024
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Job Description:
Cook Solutions Group, listed as a 100 Best Companies to Work
for, is looking for a Full-Time ATM Service Technician with
excellent customer service, communication, and time management
skills, a professional attitude and appearance, and the ability to
integrate into our 'We Make It Happen!' culture. Responsibilities
include, but are not limited to, providing second line maintenance
for ATM banking products with an emphasis on Hardware and Software
problem diagnosis.Location: Portland, ORWhat youll do:1.Performs
basic installation on ATM products (multiple
manufacturers).2.Performs some minor maintenance on ATMs (e.g.
replacing light bulbs, card reader belts, air filters,
etc.).3.Prioritizes and plans service calls.4.Contacts customer
with the estimated time of arrival.5.Escalates problems when
appropriate.6.Reassigns calls when appropriate.7.Accurately reports
service data.8.Interacts in a professional manner with customers
and co-workers to foster positive relationships.9.Supports service
technicians in performing preventative maintenance inspections on
conventional products.10.Maintains effective communication with
Business Management Team and Service Technician Team
members.11.Provides maintenance on ATM banking products (e.g.
problem diagnosis, component level repair, application reload,
preventative maintenance, documentation and planning/maintaining
spare parts levels.12.Develops a working knowledge of all operating
standards, practices, and procedures.13.Completes equipment
cleanings as specified in service agreement.14.Technicians may come
in contact with cash in some incidents of maintenace of
machines.What you bring:High School Diploma or GED equivalent.2-5
years related experience and/or training; or equivalent combination
of education and experience.NCR Certification is a plus.Customer
service experience is a plus.Willing to train on security
equipment.Valid driver's license and clean driving record.The
employee is occasionally required to sit; climb or balance; stoop,
kneel, crouch or crawl. The employee must occasionally lift and/or
move up to 100 pounds and regularly lift and/or move up to 50
pounds.BenefitsCook Solutions Group (CSG) provides our employees
with the most comprehensive benefits program to enhance their
quality of life. CSG employees enjoy competitive salaries; CSG pays
90% of the PPO insurance premium for the employee; 100% for a high
deductible plan, and 50% for the dependents. Both plans have
reasonable deductible levels and co-pay amounts; a
401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per
year; 16 hours of Paid Time Off a year for volunteer time through
the Cook Career Builders program; Technician benefits that include
commute time, company vehicle and gas card, quarterly bonus
program, tuition reimbursement and much more!Why work at Cook
Solutions Group?We know our employees are what make our business
succeed. Thats why weve cultivated a casual, upbeat environment
that enhances productivity, satisfaction, and retention. We strive
to provide the best, most equitable and cost-effective benefits for
employees. New employees become eligible for benefits on the first
of the month following the 60-day day waiting period who work a
minimum of 30 hours per week.Our employees are encouraged to take
advantage of flexible scheduling, maintain a healthy work-life
balance, and volunteer in their communities through our Cook
Community Builders program.Equal OpportunityCook Solutions Group is
committed to equal employment opportunity. We will not discriminate
against employees or applicants for employment on any legally
recognized basis [protected class] including, but not limited to
race; color; religion; genetic information; national origin; sex;
pregnancy, childbirth, or related medical conditions; age;
disability; citizenship status; uniform service member status; or
any other protected class under federal, state, or local
law.#cooksolutionsby Jobble
Keywords: Cook Solutions Group, Hillsboro , ATM Service Technician - Portland, OR, Engineering , Portland, Oregon
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