Customer Support Engineer - Beaverton, OR
Company: Disability Solutions
Location: Hillsboro
Posted on: April 28, 2024
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Job Description:
Base Pay Range: $27.50 - $46.74 Per HourPrimary Location:
USA-OR-Hillsboro-Beaverton-KLAKLA's total rewards package for
employees may also include participation in performance incentive
programs and eligibility for additional benefits identified below.
Interns are eligible for some of the benefits identified below. Our
pay ranges are determined by role, level, and location. The range
displayed above reflects the minimum and maximum pay for this
position in the primary location identified in this posting. Actual
pay depends on several factors, including location, job-related
skills, experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/Division The KLA Services team headquartered in Milpitas, CA
is our service organization that consists of Service Sales and
Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The KLA
Services organization partners with our field teams and customers
in all business sectors to maintain the high performance and
productivity of our products through a flexible portfolio of
services. Our comprehensive services include: proactive management
of tools to identify and improve performance; expertise in optics,
image processing and motion control with worldwide service
engineers, 24/7 technical support teams and knowledge management
systems; and an extensive parts network to ensure worldwide
availability of parts.Job Description/Preferred
QualificationsTechnical: --- Works under minimal direction and
supervision to provide operational quality and minimize downtime
--- Responsible for CS activities, i.e , updating, troubleshooting,
diagnosing and repairing of highly complex modules --- Repairs of
system level problems which may have multiple causes and no
standard SOP existed --- Prepare report and document for escalation
purpose or improvement in the future reference --- Knowledge of
computer theory, various operating systems and applicable operating
system software knowledge, Networking in a Windows, Unix or Novell
environment. Knowledge in MS Office (Word, Excel, E-mail). ---
Ability to understand and troubleshoot problems in software and
electronics, optics, mechanical, electro-mechanical and
electro-optical systems. --- Perform Preventive Maintenance (PM) by
oneself. If knowledge is insufficient, investigates or asks people
and learn. Can make circumstantial judgment suitable in the trouble
and can complete the task (consultation to Tech Support Engineer
(TE) is included). --- Can generate the detailed feedback report
for Failure Analysis (FA) and Dead On Arrival (DOA).Can create a
trouble report and present it to customers. --- Semiconductor
industry process knowledge, required to take the KT class for
Introduction to semiconductor processes. --- Level 1 knowledge of
Applications Engineering. Behavior: --- Coordinates actions with
customers to minimize down time. --- Contribute to the Capturing,
Re-use, Collaboration, and Improvement of knowledge using available
systems . --- Strong interpersonal/communication skills in
understanding customer needs. Ability to work under pressure and
stringent timelines since failure of company equipment may shut
down customer manufacturing area . Minimum QualificationsMaster's
Level Degree and 0 years related work experience; Bachelor's Level
Degree and related work experience of 2 yearsThe company offers a
total rewards package that is competitive and comprehensive
including but not limited to the following: medical, dental,
vision, life, and other voluntary benefits, 401(K) including
company matching, employee stock purchase program (ESPP), student
debt assistance, tuition reimbursement program, development and
career growth opportunities and programs, financial planning
benefits, wellness benefits including an employee assistance
program (EAP), paid time off and paid company holidays, and family
care and bonding leave. KLA is proud to be an Equal Opportunity
Employer. We do not discriminate on the basis of race, religion,
color, national origin, sex, gender identity, gender expression,
sexual orientation, age, marital status, veteran status, disability
status or any other status protected by applicable law. We will
ensure that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us at talent.acquisition@kla.com or at +1-408-352-2808 to request
accommodation.
Keywords: Disability Solutions, Hillsboro , Customer Support Engineer - Beaverton, OR, Engineering , Hillsboro, Oregon
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